Unlimited Incompetence

I had the displeasure of not getting any assistance claiming from The Unlimited. I submitted 2 quotes from 2 panelbeaters as per their requirements and got no joy for my trouble. I sent a follow up email, however had no response. Eventually I called the insurer to cancel. I dealt with Suneshni from their Retentions and Cancellations Dept., who asked to be given a chance to resolve the matter. They promised to send assessor to look at the damage on my vehicle on two occasions. No one called, no one came. Needless to say, no joy yet again. Given the consistent display of incompetence, I called them to cancel. Spoke to a guy, at the end of the call he assured me the policy had been cancelled and that there would be no further debits processed. To my "surprise", on the morning of the 2nd October 2019, I received a SMS notification from my bank, advising that a debit of R149.99 had been effected in favour of The Unlimited.

This company has never not received payment from me, contrary to that, I've received no service from them on the very first claim I made. I have been throwing money into a money pit. They have not delivered on any of their promises. I feel ******, taken advantage of and utterly disappointed.