CP
Cheryl P
1 reviews | Active since Nov 2020
28 Nov 2020, 07:51
Unlimited funeral policy
I have a funeral policy with unlimited for 4 year now last year a agent called to undate my details so i added my dad and on late born son. He died in aug this year so when i put in my claim they tell me my son is not covered ever since no one follow up or investigate the situation. I called a lady last month explaining the situation she said she will investigate and get back to me that was not done iam butting to understand how can they do that to customers mind you the have my father on the policy but not my son. Iam putting them all over social media now people cant be paying for policies but when u claim you cant burry them unway. Iam also going on tv with this.... This ******* must end
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
29 Nov 2020, 21:55Hi Cheryl,
Please accept our deepest condolences on your son's passing. We truly understand that it's not easy to lose a loved one and on top of that to encounter a challenging claims experience during this difficult time. We'd like to also apologize for the late response. We'll be urgently looking into this claim and give you a call tomorrow morning.
Please accept our deepest condolences on your son's passing. We truly understand that it's not easy to lose a loved one and on top of that to encounter a challenging claims experience during this difficult time. We'd like to also apologize for the late response. We'll be urgently looking into this claim and give you a call tomorrow morning.
The Unlimited's reply29 Nov 2020, 21:55
Official
Hi Cheryl,
Please accept our deepest condolences on your son's passing. We truly understand that it's not easy to lose a loved one and on top of that to encounter a challenging claims experience during this difficult time. We'd like to also apologize for the late response. We'll be urgently looking into this claim and give you a call tomorrow morning.
Please accept our deepest condolences on your son's passing. We truly understand that it's not easy to lose a loved one and on top of that to encounter a challenging claims experience during this difficult time. We'd like to also apologize for the late response. We'll be urgently looking into this claim and give you a call tomorrow morning.
The Unlimited's replyOfficial
30 Nov 2020, 09:52Hi Cheryl,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you’re a valued member of our family, we would really like to help you. We will reach out to you again at 12H00 this afternoon.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you’re a valued member of our family, we would really like to help you. We will reach out to you again at 12H00 this afternoon.
The Unlimited's reply30 Nov 2020, 09:52
Official
Hi Cheryl,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you’re a valued member of our family, we would really like to help you. We will reach out to you again at 12H00 this afternoon.
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you’re a valued member of our family, we would really like to help you. We will reach out to you again at 12H00 this afternoon.
CP
Cheryl P's updateReviewer Update
30 Nov 2020, 10:03Hi
I did get a call from one agent... I ask her to fone later because the policy holder was unavailable.... Hope they will get back to us because we need this matter to be solved.
I did get a call from one agent... I ask her to fone later because the policy holder was unavailable.... Hope they will get back to us because we need this matter to be solved.
CP
Cheryl P's update30 Nov 2020, 10:03
Reviewer Update
Hi
I did get a call from one agent... I ask her to fone later because the policy holder was unavailable.... Hope they will get back to us because we need this matter to be solved.
I did get a call from one agent... I ask her to fone later because the policy holder was unavailable.... Hope they will get back to us because we need this matter to be solved.
The Unlimited's replyOfficial
30 Nov 2020, 14:25 Hi Cheryl,
We did try to contact you back again at 12H00 as per the agreement and unfortunately, we were unable to get through to you. Please let us know what time will be convenient for us to give a call so that we can help you with your claim.
We did try to contact you back again at 12H00 as per the agreement and unfortunately, we were unable to get through to you. Please let us know what time will be convenient for us to give a call so that we can help you with your claim.
The Unlimited's reply30 Nov 2020, 14:25
Official
Hi Cheryl,
We did try to contact you back again at 12H00 as per the agreement and unfortunately, we were unable to get through to you. Please let us know what time will be convenient for us to give a call so that we can help you with your claim.
We did try to contact you back again at 12H00 as per the agreement and unfortunately, we were unable to get through to you. Please let us know what time will be convenient for us to give a call so that we can help you with your claim.
The Unlimited's replyOfficial
01 Dec 2020, 15:11Hi Cheryl,
We've contacted the policyholder and provided him with the outcome for the claim. As soon as we've retrieved the call recording, we'll send it to him via email.
We've contacted the policyholder and provided him with the outcome for the claim. As soon as we've retrieved the call recording, we'll send it to him via email.
The Unlimited's reply01 Dec 2020, 15:11
Official
Hi Cheryl,
We've contacted the policyholder and provided him with the outcome for the claim. As soon as we've retrieved the call recording, we'll send it to him via email.
We've contacted the policyholder and provided him with the outcome for the claim. As soon as we've retrieved the call recording, we'll send it to him via email.