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Alan D

1 reviews | Active since Jul 2018

06 May 2020, 12:11

Unlimited excuses

Death claim APT007376-1 A friend of mine passed away on 18th April. The unlimited was very quick to take the instalment each month, but now that there is a claim, they have unlimited excuses to not pay out. What a *******! They received the claim on the 22nd April and it was sent to the assesors as per their email. On the 28th April they received an SMS saying that they will have feedback within 24 - 48 hrs. Yesterday his spouse was told that the form the Dr filled out was filled out wrong. She had the Dr correct the form and sent it back to unlimited. What the hell! Natural causes is natural causes. How do they now expect his wife to pay for his funeral? I will never in a million years recommend the unlimited for anything. To date there has still not been a payment made out. Pathetic! They must consider changing their company name from the unlimited to unlimited excuses....

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Replies (1)
The Unlimited
The Unlimited's reply06 May 2020, 13:07
Official
 Hi Alan,   We're sorry to hear about your friend’s passing. We understand it’s not easy to lose a loved one. We're troubled to hear about the difficulty in trying to resolve the issue regarding this claim. We try our best to ensure all the members of our family feel supported and understood at all times. Your friend’s family has been contacted and provided with the outcome for the claim.