TL
Thomas L
1 reviews | Active since May 2021
29 May 2021, 08:58
Unlimited deception
i was called regarding a product for vehicle maintenance by a lady named Bianca on behalf of the unlimited group. i advised her i was not interested and she persisted that she is not selling the product but wants to make me aware of the product, i advised i do not have a vehicle and she said the vehicle does not have to be in my name, i again told her i was not interested again just wanting me to hear her out, she asked for my details and i asked why she said its part of what she is explaining (i had just arrived at work and told her i am busy) the next morning i got a sms to say welcome to the unlimited, i immediately called them back and told them to i didnt agree to any product why am i getting sms to welcome me, the consultant said they would cancel the policy, i was called about 3 times after that regarding the cancellation of the policy but then this morning i received a sms for deduction of the policy. i am extremely upset about this, this is regarded as theft. if this is not rectified i will take the necessary legal steps.
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
29 May 2021, 11:45Hi Thomas,
Thank you for flagging this with us so that we can investigate this matter. We love it when our team members sign up new customers, however, we always want this to be done with honesty and integrity. We'd never force you to take out a policy with us against your own will and we're devastated to learn that this was the case for you. Please note that we tried to contact you regarding this matter at 10:27AM and unfortunately, we were unable to reach you. Kindly tell us what time you’ll be available to take our call between now and 1:00PM.
Thank you for flagging this with us so that we can investigate this matter. We love it when our team members sign up new customers, however, we always want this to be done with honesty and integrity. We'd never force you to take out a policy with us against your own will and we're devastated to learn that this was the case for you. Please note that we tried to contact you regarding this matter at 10:27AM and unfortunately, we were unable to reach you. Kindly tell us what time you’ll be available to take our call between now and 1:00PM.
The Unlimited's reply29 May 2021, 11:45
Official
Hi Thomas,
Thank you for flagging this with us so that we can investigate this matter. We love it when our team members sign up new customers, however, we always want this to be done with honesty and integrity. We'd never force you to take out a policy with us against your own will and we're devastated to learn that this was the case for you. Please note that we tried to contact you regarding this matter at 10:27AM and unfortunately, we were unable to reach you. Kindly tell us what time you’ll be available to take our call between now and 1:00PM.
Thank you for flagging this with us so that we can investigate this matter. We love it when our team members sign up new customers, however, we always want this to be done with honesty and integrity. We'd never force you to take out a policy with us against your own will and we're devastated to learn that this was the case for you. Please note that we tried to contact you regarding this matter at 10:27AM and unfortunately, we were unable to reach you. Kindly tell us what time you’ll be available to take our call between now and 1:00PM.
The Unlimited's replyOfficial
31 May 2021, 20:13 Hi Thomas,
We see that you haven’t gotten the chance to respond to us. Please note that our team is currently looking into how this policy was created without your consent and we’ll conclude our investigation during the course of the day tomorrow. May we contact you afterwards to present you with our findings and close the membership which is under your name?
We see that you haven’t gotten the chance to respond to us. Please note that our team is currently looking into how this policy was created without your consent and we’ll conclude our investigation during the course of the day tomorrow. May we contact you afterwards to present you with our findings and close the membership which is under your name?
The Unlimited's reply31 May 2021, 20:13
Official
Hi Thomas,
We see that you haven’t gotten the chance to respond to us. Please note that our team is currently looking into how this policy was created without your consent and we’ll conclude our investigation during the course of the day tomorrow. May we contact you afterwards to present you with our findings and close the membership which is under your name?
We see that you haven’t gotten the chance to respond to us. Please note that our team is currently looking into how this policy was created without your consent and we’ll conclude our investigation during the course of the day tomorrow. May we contact you afterwards to present you with our findings and close the membership which is under your name?
The Unlimited's replyOfficial
01 Jun 2021, 16:36 Hi Thomas,
We regret to inform you that we’re unable to present you with our findings as our team is still busy with the investigation. We did, however, attempt to reach you again today so that we could assist you with a cancellation and unfortunately, your phone took us straight to your voicemail box. Before close of business tomorrow we’ll have concluded the assessment and we’ll reach out to you again via your cellphone. If you’re unable to take our call during working hours, please may you send a cancellation request to *** or you can contact us via our customer care line.
We regret to inform you that we’re unable to present you with our findings as our team is still busy with the investigation. We did, however, attempt to reach you again today so that we could assist you with a cancellation and unfortunately, your phone took us straight to your voicemail box. Before close of business tomorrow we’ll have concluded the assessment and we’ll reach out to you again via your cellphone. If you’re unable to take our call during working hours, please may you send a cancellation request to *** or you can contact us via our customer care line.
The Unlimited's reply01 Jun 2021, 16:36
Official
Hi Thomas,
We regret to inform you that we’re unable to present you with our findings as our team is still busy with the investigation. We did, however, attempt to reach you again today so that we could assist you with a cancellation and unfortunately, your phone took us straight to your voicemail box. Before close of business tomorrow we’ll have concluded the assessment and we’ll reach out to you again via your cellphone. If you’re unable to take our call during working hours, please may you send a cancellation request to *** or you can contact us via our customer care line.
We regret to inform you that we’re unable to present you with our findings as our team is still busy with the investigation. We did, however, attempt to reach you again today so that we could assist you with a cancellation and unfortunately, your phone took us straight to your voicemail box. Before close of business tomorrow we’ll have concluded the assessment and we’ll reach out to you again via your cellphone. If you’re unable to take our call during working hours, please may you send a cancellation request to *** or you can contact us via our customer care line.
The Unlimited's replyOfficial
02 Jun 2021, 11:03 Hi Thomas,
Thank you so much for borrowing us a few minutes of your time this morning. We can confirm that the membership is now cancelled. We’d also like to inform you that we've completed our investigation and we found that you did in fact agree to the policy. If you’re interested, we’d be more than happy to forward you a copy of the sales call. We're unable to refund you back the premium that we had debited as you've already reversed back the payment into your account. We do hope that you’ll take good care of yourself and we wish you well in your future endeavours.
Thank you so much for borrowing us a few minutes of your time this morning. We can confirm that the membership is now cancelled. We’d also like to inform you that we've completed our investigation and we found that you did in fact agree to the policy. If you’re interested, we’d be more than happy to forward you a copy of the sales call. We're unable to refund you back the premium that we had debited as you've already reversed back the payment into your account. We do hope that you’ll take good care of yourself and we wish you well in your future endeavours.
The Unlimited's reply02 Jun 2021, 11:03
Official
Hi Thomas,
Thank you so much for borrowing us a few minutes of your time this morning. We can confirm that the membership is now cancelled. We’d also like to inform you that we've completed our investigation and we found that you did in fact agree to the policy. If you’re interested, we’d be more than happy to forward you a copy of the sales call. We're unable to refund you back the premium that we had debited as you've already reversed back the payment into your account. We do hope that you’ll take good care of yourself and we wish you well in your future endeavours.
Thank you so much for borrowing us a few minutes of your time this morning. We can confirm that the membership is now cancelled. We’d also like to inform you that we've completed our investigation and we found that you did in fact agree to the policy. If you’re interested, we’d be more than happy to forward you a copy of the sales call. We're unable to refund you back the premium that we had debited as you've already reversed back the payment into your account. We do hope that you’ll take good care of yourself and we wish you well in your future endeavours.