FM
Faizel M
1 reviews | Active since Oct 2019
03 Sept 2021, 10:00
UNLIMITED comedy - LIMITED product knowledge - LIMITED airtime lol
These people call you and they don't even know their own product. I tell the guy I am very interested because my second car needs a maintenance plan. I asked the guy the guy if its mechanical insurance. He says no its not insurance its a membership. Then immediately tells me the premium is R188...lol. I ask him again and he says yes sir we cover internal and external of the car. It gets better. I ask him who is the underwriter and then he hangs up on me. (or he ran out of airtime/data). I can recommend some UNLIMITED data/airtime packages. lol. You guys should not employ sales people who cannot answer potential customers RELEVENT questions. I now have UNLIMITED knowledge of the cover NOT to buy. Thanks
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Replies (2)
The Unlimited's replyOfficial
03 Sept 2021, 12:24 Hi Faizel,
Thank you for writing to us. We're so embarrassed to hear that one of our sales agents contacted you and came across as having no knowledge of the product that they were offering you. We'd regret letting a potential client go, as you've mentioned that you were interested in covering one of your vehicles. Please note that we offer non-insurance policies for scratches and dents currently. However, our old scratches and dents cover which included tyre insurance is underwritten by Centriq. We'd really appreciate it if you allow us the opportunity to contact you again today and take you through our scratch and dent cover. Please note that one of our specialists will be giving you a call today to assist you efficiently.
Thank you for writing to us. We're so embarrassed to hear that one of our sales agents contacted you and came across as having no knowledge of the product that they were offering you. We'd regret letting a potential client go, as you've mentioned that you were interested in covering one of your vehicles. Please note that we offer non-insurance policies for scratches and dents currently. However, our old scratches and dents cover which included tyre insurance is underwritten by Centriq. We'd really appreciate it if you allow us the opportunity to contact you again today and take you through our scratch and dent cover. Please note that one of our specialists will be giving you a call today to assist you efficiently.
The Unlimited's reply03 Sept 2021, 12:24
Official
Hi Faizel,
Thank you for writing to us. We're so embarrassed to hear that one of our sales agents contacted you and came across as having no knowledge of the product that they were offering you. We'd regret letting a potential client go, as you've mentioned that you were interested in covering one of your vehicles. Please note that we offer non-insurance policies for scratches and dents currently. However, our old scratches and dents cover which included tyre insurance is underwritten by Centriq. We'd really appreciate it if you allow us the opportunity to contact you again today and take you through our scratch and dent cover. Please note that one of our specialists will be giving you a call today to assist you efficiently.
Thank you for writing to us. We're so embarrassed to hear that one of our sales agents contacted you and came across as having no knowledge of the product that they were offering you. We'd regret letting a potential client go, as you've mentioned that you were interested in covering one of your vehicles. Please note that we offer non-insurance policies for scratches and dents currently. However, our old scratches and dents cover which included tyre insurance is underwritten by Centriq. We'd really appreciate it if you allow us the opportunity to contact you again today and take you through our scratch and dent cover. Please note that one of our specialists will be giving you a call today to assist you efficiently.
The Unlimited's replyOfficial
03 Sept 2021, 13:49Hi Faizel,
We'd like to thank you for taking our call today and for giving us the opportunity to assist you. We really enjoyed talking to over the phone today and we look forward to hearing from you next week. Once again, we're truly sorry for the first encounter that you had with us.
We'd like to thank you for taking our call today and for giving us the opportunity to assist you. We really enjoyed talking to over the phone today and we look forward to hearing from you next week. Once again, we're truly sorry for the first encounter that you had with us.
The Unlimited's reply03 Sept 2021, 13:49
Official
Hi Faizel,
We'd like to thank you for taking our call today and for giving us the opportunity to assist you. We really enjoyed talking to over the phone today and we look forward to hearing from you next week. Once again, we're truly sorry for the first encounter that you had with us.
We'd like to thank you for taking our call today and for giving us the opportunity to assist you. We really enjoyed talking to over the phone today and we look forward to hearing from you next week. Once again, we're truly sorry for the first encounter that you had with us.