Unlimited auto elite policy ********

This issue is still not sorted. Everyday I get a phonecall asking for different items. I have been asked for receipts where I have paid for repairs on my rim from 6 months ago which I do not have (who keeps every single receipt of everything they pay for and this is also not required per your policy). Everyday I get more excuses and asked for things that are not in the policy which I signed. This is breach of contract. Melody keeps saying that it is standard process, so I asked for the extract of the policy that says this and she says she doesn’t have it. How do you say you have a standard process but can’t back it up by your policy. I am sick and tired of these excuses every single day. I have a valid claim and have provided every thing per the policy and so much more. You are just making excuses every day. At this point you have everything so let me know if you are rejecting my claim or paying in accordance with the legal contract we have so that I know whether I need to cancel my policy and take it up with your regulating authority or whether you will honour your contract and provide decent service. It has been 3 weeks now. I am tired of dealing with this level of incompetence. I have proof an emails showing the lies and deceit by your staff where they have fabricated evidence and blatantly ****. Very unprofessional behaviour. Totally dissatisfied with your service.

Still no reply from the unlimited. It has been a month now that my claim is with them and everything they required was provided and in line with their policy. Disgusted with the level of service received.

This issue is still not sorted. Melody called again asking for receipts where I have paid for repairs on my rim from 6 months ago which I do not have (who keeps every single receipt of everything they pay for and this is also not required per your policy). Everyday I get more excuses and asked for things that are not in the policy which I signed. This is breach of contract. Melody keeps saying that it is standard process, so I asked for the extract of the policy that says this and she says she doesn’t have it. How do you say you have a standard process but can’t back it up by your policy. I am sick and tired of these excuses every single day. I have a valid claim and have provided every thing per the policy and so much more. You are just making excuses every day. At this point you have everything so let me know if you are rejecting my claim or paying in accordance with the legal contract we have so that I know whether I need to cancel my policy and take it up with your regulating authority or whether you will honour your contract and provide decent service. It has been 5 weeks now. I am tired of dealing with this level of incompetence. I have proof an emails showing the lies and deceit by your staff where they have fabricated evidence and blatantly ****. Very unprofessional behaviour. Totally dissatisfied with your service. Can I request the unlimited to please listen to the recorded calls where I am being asked for things over and over. This is breach of contract and my worst mistake was choosing to sign with the unlimited. I have never experienced this level of disgusting customer service and lack of competence before. If I do not receive my approval letter by COB tomorrow please cancel my policy as this is wasting all my time and money. I would rather just sign up with someone else who doesn't make excuses and makes up policies in their head that they cannot provide proof of.