NM
Nthabiseng M
1 reviews | Active since Sept 2021
02 Nov 2021, 21:45
Unlimited
I have been complaining about The unlimited for 2 months, they just debited my acc just now, i have been wanting to cancel for 2 months and they are aware they keep on debiting my money but i requested to cancel this policy and they **** and said they tried to call me. Im annoyed and very ****ed. Look at the date today but they debited my account, these people dont want to cancel this policy. I want my money back
Im very very ****ed, its not even funny. 🤦♀🙄☹️😏
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Replies (2)
The Unlimited's replyOfficial
03 Nov 2021, 08:57Hi Nthabiseng,
We’re genuinely sorry to learn that you’ve had such an unpleasant experience with us. You’re an invaluable part of our family and we’d never want you to think that we’re ignoring any of your requests. We can confirm that we did receive your initial cancellation request on the 29/09/2021. Our team attempted to get ahold of you that very same day, however, we failed to reach you. Kindly note that it’s not possible for us to cancel a membership without having a telephonic conversation with the policyholder. A specialist from our team will reach out to you again this morning to ensure that you’re assisted accordingly with this matter.
The Unlimited's reply03 Nov 2021, 08:57
Official
Hi Nthabiseng,
We’re genuinely sorry to learn that you’ve had such an unpleasant experience with us. You’re an invaluable part of our family and we’d never want you to think that we’re ignoring any of your requests. We can confirm that we did receive your initial cancellation request on the 29/09/2021. Our team attempted to get ahold of you that very same day, however, we failed to reach you. Kindly note that it’s not possible for us to cancel a membership without having a telephonic conversation with the policyholder. A specialist from our team will reach out to you again this morning to ensure that you’re assisted accordingly with this matter.
The Unlimited's replyOfficial
03 Nov 2021, 10:50Hi Nthabiseng,
We attempted to contact you again and unfortunately, we were unable to get through to you. As we mentioned to you earlier, your membership will remain active until we’ve had a chat with you over the phone. Please tell us what time you’ll be available to take our call between now and 5:00PM.
The Unlimited's reply03 Nov 2021, 10:50
Official
Hi Nthabiseng,
We attempted to contact you again and unfortunately, we were unable to get through to you. As we mentioned to you earlier, your membership will remain active until we’ve had a chat with you over the phone. Please tell us what time you’ll be available to take our call between now and 5:00PM.