1 reviews | Active since Nov 2014
******** DEBUT ORDER
<p> </p> <p>To whom it may concern</p> <p> </p> <p>I went into Capitec Bank a few days ago to load an internet banking profile, only to view the transaction history and see that your company has been debiting my savings account (which I do not make use of) for a policy which I did not open with your company for the amount of R149.99 pm.</p> <p> </p> <p>Ive sent numerous emails to your customer care with no repsonse.</p> <p> </p> <p>Please immediately refund my account for the amount of R596.00 and stop any future debit orders. There is no policy on file for me but you’ll are debiting an account which I have never even issued bank details for to any company ever. This amount could be more as I cannot see back further than the 4 months.</p> <p> </p> <p>Clearly you’ll are debiting the wrong person as your call centre agent advised the debit order is for a person by the name of Natalie.</p> <p> </p> <p>Reference being used when your company is debiting: Theunlimited Hcn005352</p>
Hi Leigh, we are very concerned that this has happened and we want to thank you for giving us the opportunity to sort this out. We have already launched an investigation into this and we will give you a call as soon as we’ve got some answers. Thank you, The Unlimited
Hi Leigh, we are very concerned that this has happened and we want to thank you for giving us the opportunity to sort this out. We have already launched an investigation into this and we will give you a call as soon as we’ve got some answers. Thank you, The Unlimited
Hi Leigh, thanks for taking our call so that we could sort this out together. We really want to thank you for giving us the opportunity to make this right. Take care, The Unlimited
Hi Leigh, thanks for taking our call so that we could sort this out together. We really want to thank you for giving us the opportunity to make this right. Take care, The Unlimited