Unknown Debit amounts and terrible customer service

The unlimited has a very bad customer service/accounts department.

I had taken a scratch and dent cover with them, and later they offered drive access cover (licensing ). Which I thought I was wrongfully informed about this 2nd cover. They escalated this and apparently the QA department says I was not wrongfully informed, fine. I did however cancel the policy Sept 2022, where that month I paid 188. From Sept to Dec 2022 I have had different amounts debited on my bank account and they have not given me clear reason as to why. I did contact my bank and the mandated amount was R188.

Sept R188, Oct R201,Nov R231, Dec R231 are the amounts debited drom my account. I have tried to get assistance via their watsapp chat which constantly says you will receive feedback in 24 to 48hours.

I have communicated with them via email. They keep telling I still have a scratch an dent cover which I am aware of but they cannot tell me why the different amounts, instead they question why do I want a refund.

I have requested that once the unknown amounts are rectified, please refund and cancel scratch an dent cover. To date there has been no cancelation n my account is still being debited.

I have tried calling ,when you get through ,as soon as you are done explaining the long story the line is either cut or disconnected. Not once did they try calling me back.

It is extremely difficult to resolve an issue with the Unlimited as every agent says they have to escalate, n yet still does not get resolved.

I have contacted my bank to dispute but this will not help as it is a debit check order and cancelation will also need to be done by the service provider who does not seem to worry as long as they taking money from the account.

I have requested communication sent to me, stating there was an increase, as I do not recall receiving any communication ,if for some reason there was an increase on the policy I should of been made aware. I have search emails and sms's and nothing.

I would not recommend anyone doing any kind of business with The unlimited. Customer service is suppose to be a place of comfort for customers knowing they will get prompt accurate assistance but there's no joy received.