MT
Merlana T
1 reviews | Active since Jul 2020
31 Jul 2020, 09:48
Unhappy Policy Holder
We have Logged a claim in June 2020, however we are still waiting for the unlimited to do the pay-out. The Unlimited wants us to get documents from the hospital which we cannot obtain due to the Covid 19 regulations and they are advising if we do not have the documents within 48 hours the claim will be cancelled. please explain how a claim can be cancelled if we explained that it is impossible getting the information they are requesting yet The unlimited has all the information asked.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
31 Jul 2020, 14:27Hi Merlana,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you soonest morning to assist you.
The Unlimited's reply31 Jul 2020, 14:27
Official
Hi Merlana,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you soonest morning to assist you.
MT
Merlana T's updateReviewer Update
31 Jul 2020, 16:05Can you please tell me are use experiencing issues in your claims department as i am waiting on a call since Wednesday, your turn around time is 48 hours as still no phone call or feedback from your claims department. when i called they tried to transfer me twice but could not get through to your claims department. your Agents are making notes on the system but yet no update or follow up is given we have to repeat ourselves over and over regarding our claim and yet again your agent tried putting me through but no one answered.
MT
Merlana T's update31 Jul 2020, 16:05
Reviewer Update
Can you please tell me are use experiencing issues in your claims department as i am waiting on a call since Wednesday, your turn around time is 48 hours as still no phone call or feedback from your claims department. when i called they tried to transfer me twice but could not get through to your claims department. your Agents are making notes on the system but yet no update or follow up is given we have to repeat ourselves over and over regarding our claim and yet again your agent tried putting me through but no one answered.
The Unlimited's replyOfficial
31 Jul 2020, 20:25Hi Merlana,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you’re a valued member of our family, we would really like to help you. When you’re available to talk, please pop us a private message and we’ll give you a call.
The Unlimited's reply31 Jul 2020, 20:25
Official
Hi Merlana,
We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Because you’re a valued member of our family, we would really like to help you. When you’re available to talk, please pop us a private message and we’ll give you a call.