BN
Bongi N

1 reviews | Active since May 2021

09 May 2022, 10:24

Unhappy customer

This company is too quick to sign you up but very slow when you have a claim or when you want to cancel the cover.

0
Replies (3)
The Unlimited
The Unlimited's reply09 May 2022, 13:12
Official
Hi Bongi,



Thank you for being gracious enough to accept our call earlier today. Please note that with each claim that’s submitted, we require supporting documents. As you didn’t submit any documents, we were unable to assess and ultimately finalise your claim. We can confirm that your scratch and dent cover has been cancelled and we’ve sent you a confirmation SMS. We’re incredibly sorry that you parted ways with us on a sad note, however, we’ll always be grateful for the time you spent as a member of our family.

BN
Bongi N's update09 May 2022, 13:18
Reviewer Update
I submitted all documents but the dealer I went to was not on your system and I did not know that they moved and a new company came in doing the same thing as the previous company. If you can check the emails I was told 2 or 3 days later that this dealer is not listed with you guys. Anyway I'm glad the policy is canceled now.
The Unlimited
The Unlimited's reply09 May 2022, 15:31
Official
Hi Bongi,





Thank you for engaging with us again. Please note that we’ve thoroughly searched our system and no documents were received from you. Rest assured that your membership has been cancelled and we trust that you’ll have a lovely week ahead.