Unhappy client

I am extremely unhappy with how my claim has been handled.

I received an email stating that my claim has been approved, but it also falsely claims that I agreed to a settlement amount. I want to make it clear that I NEVER agreed to any settlement or to paying any difference.

It is unacceptable for a company to:

* Misrepresent my consent to a settlement I never agreed to * Partially approve a claim and expect me to cover the rest * Proceed without proper communication or agreement

Due to this dishonesty and poor service, I no longer have trust in this insurer. I am requesting:

1. Immediate correction of the false statement that I agreed to any settlement 2. Full reassessment and approval of the entire claim (bumper and fender) 3. Cancellation of my policy 4. A full refund of all premiums paid, as the service provided does not match what was promised

I expect urgent feedback and a fair resolution.

This matter will be escalated further if not resolved.