NM
Ntombi M
1 reviews | Active since Aug 2022
14 Sept 2022, 16:55
Unhappy client
I'm sooo shocked the way they do thing the way the increase their policies its ridiculous and they don't have a decency to call me and tell me they send a silent message where they say they have 2 changes I must follow the link fortunately I followed the link the policy will be increasing in November by R171 they don't even tell me if the cover will also increase I'm really not happy about them at all
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The Unlimited's replyOfficial
14 Sept 2022, 20:00Hi Ntombi,
We respect your concerns and appreciate you taking time out of your day to contact us. Please note that prior to any changes we make to our policies we always notify our customers. If the fee or membership benefits change for any reason, you will be given 31 days’ prior written notice to that effect. We have therefore sent you a message to inform you. Apart from the amazing benefits your policy still offers, you now have the cashback benefit to look forward to. Your policy covers this under its terms and conditions. However, we're more than happy to discuss this matter with you first thing tomorrow morning.
We respect your concerns and appreciate you taking time out of your day to contact us. Please note that prior to any changes we make to our policies we always notify our customers. If the fee or membership benefits change for any reason, you will be given 31 days’ prior written notice to that effect. We have therefore sent you a message to inform you. Apart from the amazing benefits your policy still offers, you now have the cashback benefit to look forward to. Your policy covers this under its terms and conditions. However, we're more than happy to discuss this matter with you first thing tomorrow morning.
The Unlimited's reply14 Sept 2022, 20:00
Official
Hi Ntombi,
We respect your concerns and appreciate you taking time out of your day to contact us. Please note that prior to any changes we make to our policies we always notify our customers. If the fee or membership benefits change for any reason, you will be given 31 days’ prior written notice to that effect. We have therefore sent you a message to inform you. Apart from the amazing benefits your policy still offers, you now have the cashback benefit to look forward to. Your policy covers this under its terms and conditions. However, we're more than happy to discuss this matter with you first thing tomorrow morning.
We respect your concerns and appreciate you taking time out of your day to contact us. Please note that prior to any changes we make to our policies we always notify our customers. If the fee or membership benefits change for any reason, you will be given 31 days’ prior written notice to that effect. We have therefore sent you a message to inform you. Apart from the amazing benefits your policy still offers, you now have the cashback benefit to look forward to. Your policy covers this under its terms and conditions. However, we're more than happy to discuss this matter with you first thing tomorrow morning.