MT
Merlana T
1 reviews | Active since Jul 2020
03 Aug 2020, 17:59
Unhappy and frustrating
I have called in again today after the unlimited has promised to contact me but yet again no contact was made. I called in this morning and was transfered to the claims department to be waiting on the line for more than 20 minutes with no luck. I called again at 16:40 explaining myself again to a different consultant which clearly wasn't listening to what I was saying. I left my number for someone to contact me regarding my claim but no1 called 48 hours has passed once again and I am still receiving emails and SMS's regarding outstanding documents. I am really tired of this and want my claim sorted out immediately if not I will be taking this matter further.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
03 Aug 2020, 19:41 Hi Merlana,
We’re so sorry to hear about the experience that you’ve had regarding your claim and that the process had delayed longer than expected. Our claims department will be in touch with you tomorrow to update you on the progress of your claim.
We’re so sorry to hear about the experience that you’ve had regarding your claim and that the process had delayed longer than expected. Our claims department will be in touch with you tomorrow to update you on the progress of your claim.
The Unlimited's reply03 Aug 2020, 19:41
Official
Hi Merlana,
We’re so sorry to hear about the experience that you’ve had regarding your claim and that the process had delayed longer than expected. Our claims department will be in touch with you tomorrow to update you on the progress of your claim.
We’re so sorry to hear about the experience that you’ve had regarding your claim and that the process had delayed longer than expected. Our claims department will be in touch with you tomorrow to update you on the progress of your claim.
The Unlimited's replyOfficial
04 Aug 2020, 19:16 Hi Merlana,
Thank you for taking our call today. We still need the letter stating the diagnostic date for the illnesses so that we can proceed with the assessment of the claim.
Thank you for taking our call today. We still need the letter stating the diagnostic date for the illnesses so that we can proceed with the assessment of the claim.
The Unlimited's reply04 Aug 2020, 19:16
Official
Hi Merlana,
Thank you for taking our call today. We still need the letter stating the diagnostic date for the illnesses so that we can proceed with the assessment of the claim.
Thank you for taking our call today. We still need the letter stating the diagnostic date for the illnesses so that we can proceed with the assessment of the claim.