CP
Cima P
1 reviews | Active since Nov 2020
01 Aug 2022, 14:39
Unhappy
I cancelled my Policy december 2021 wich was deducting via stop-order, and the lady who was helping me told me that it has been cancelled and wont be deducting again but when I received my payslip for July 2022 it is still deducting. These are ******** beware!
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
01 Aug 2022, 16:54Hi Cima,
Thank you for bringing this to our attention. We’re sorry for the inconvenience caused by this issue and we can assure you that your policy was cancelled on the 08/12/2021. We’re not picking up any recent debit orders on our side. Please send us your payslip reflecting the stop order from us as well as your bank statement or proof of account so that we may investigate this matter. You can send it via email to ***.
The Unlimited's reply01 Aug 2022, 16:54
Official
Hi Cima,
Thank you for bringing this to our attention. We’re sorry for the inconvenience caused by this issue and we can assure you that your policy was cancelled on the 08/12/2021. We’re not picking up any recent debit orders on our side. Please send us your payslip reflecting the stop order from us as well as your bank statement or proof of account so that we may investigate this matter. You can send it via email to ***.
CP
Cima P's updateReviewer Update
01 Aug 2022, 20:52Hi I sent my Payslip as proof that you are still deducting via stop order.The payslip is for July 2022 but you are still saying it was was cancelled on the 08/12/2021. I sent the mail Ref: CC-***
CP
Cima P's update01 Aug 2022, 20:52
Reviewer Update
Hi I sent my Payslip as proof that you are still deducting via stop order.The payslip is for July 2022 but you are still saying it was was cancelled on the 08/12/2021. I sent the mail Ref: CC-***
The Unlimited's replyOfficial
02 Aug 2022, 13:00Hi Cima,
Thank you for getting back to us with the requested documents. Please note that your refund has been processed and the payment will take 24-48 hours to reflect in your account. We really appreciate your patience whilst we worked on your query.
The Unlimited's reply02 Aug 2022, 13:00
Official
Hi Cima,
Thank you for getting back to us with the requested documents. Please note that your refund has been processed and the payment will take 24-48 hours to reflect in your account. We really appreciate your patience whilst we worked on your query.