NBM
Ntobeko B. Mgoduso
1 reviews | Active since Nov 2020
04 May 2021, 15:06
Unfulfilled promises
This Unlimited company has unfulfilled promises. I am on the third month now waiting for call from panel-beaters (quotations) after I submitted at the beginning of March my scratch and dent restoration request. Mind you I forfeited the November benefit after it elapsed. They said every after three(3) months of deductions, I am eligible to claim my benefit for scratch and dents available in my car.
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Replies (4)0
Replies (4)
The Unlimited's replyOfficial
04 May 2021, 16:54Hi Ntobeko,
We’re truly sorry to hear that the claims process has led you to believe that we’re people who don’t fulfill their promises. Kindly note that we tried to contact you at 4:14PM this afternoon so that we could assist you with your claim and unfortunately, we were unable to get through to you. Please tell us what time we can contact you between the hours of 08:00AM-5:00PM tomorrow.
The Unlimited's reply04 May 2021, 16:54
Official
Hi Ntobeko,
We’re truly sorry to hear that the claims process has led you to believe that we’re people who don’t fulfill their promises. Kindly note that we tried to contact you at 4:14PM this afternoon so that we could assist you with your claim and unfortunately, we were unable to get through to you. Please tell us what time we can contact you between the hours of 08:00AM-5:00PM tomorrow.
NBM
Ntobeko B. Mgoduso's updateReviewer Update
04 May 2021, 20:4215:00 I will be waiting for the call. Correctly check my cellphone number because I have no call records you claim you made today.
NBM
Ntobeko B. Mgoduso's update04 May 2021, 20:42
Reviewer Update
15:00 I will be waiting for the call. Correctly check my cellphone number because I have no call records you claim you made today.
NBM
Ntobeko B. Mgoduso's updateReviewer Update
05 May 2021, 15:32Just received a call from a customer service person from The Unlimited. If he can clearly interpret for me on part 3: What motor vehicle maintenance and restoration services have you got and when can you use them? clause 3.1.2.1 and 3.1.2.2(Roofing) to me maybe I will be on the clear light. I am prepared to resend resent pictures of the dents and scratches I am talking about in the car, of which they are running away from doing them! Or maybe they can explain to me what is the meaning of scratch and dent. If I get clarity on this, maybe I may put this thing to rest.
NBM
Ntobeko B. Mgoduso's update05 May 2021, 15:32
Reviewer Update
Just received a call from a customer service person from The Unlimited. If he can clearly interpret for me on part 3: What motor vehicle maintenance and restoration services have you got and when can you use them? clause 3.1.2.1 and 3.1.2.2(Roofing) to me maybe I will be on the clear light. I am prepared to resend resent pictures of the dents and scratches I am talking about in the car, of which they are running away from doing them! Or maybe they can explain to me what is the meaning of scratch and dent. If I get clarity on this, maybe I may put this thing to rest.
The Unlimited's replyOfficial
05 May 2021, 20:06Hi Ntobeko,
Thank you for taking our numerous calls this afternoon. We understand that it’s not easy to hear that your claim has been unsuccessful, and we really wish that we could have provided you with better news. As per your request, we’ve reverted the claim back to our service provider so that they can re-assess it. We’ll contact you within the next 24 hours to inform you about the outcome of the re-assessment.
The Unlimited's reply05 May 2021, 20:06
Official
Hi Ntobeko,
Thank you for taking our numerous calls this afternoon. We understand that it’s not easy to hear that your claim has been unsuccessful, and we really wish that we could have provided you with better news. As per your request, we’ve reverted the claim back to our service provider so that they can re-assess it. We’ll contact you within the next 24 hours to inform you about the outcome of the re-assessment.