UNFAIR TREATMENT FROM THE UNLIMITED

I was a member of The Unlimited for more than 5(five) years, I had the hospital and accident plan with them and I and my children were on the insurance plan.

On the 08 May 2022 one of my children was involved in a motor vehicle accident and was hospitalized for 37 days. I submitted a hospitalization cover claim with The Unlimited and was told to submit a copy of the Accident report and the Hospital records. I submitted both to The Unlimited and to my surprise the claim was rejected, reason being from The Unlimited, the records lacked Nurses notes, even though Doctors Notes and date of admission and date of discharge were clearly stated on the records.

I feel unfairly treated by The Unlimited as I have been a loyal client for more than 5(years), and they failed me at the time I needed them most.