UNAUTHORSED DEBIT ORDERS !!!!!

I was called on the 9 October 2025 and took out three policies with a consultant of The Unlimited. During our conversation i told the consultant only to debit my account on the 27 November 2025. I told him 3/4 time during our conversation to only debit me on the 27 November 2025. He also confirmed each time that the money would only be deducted on the 27 November 2025. They have now deducted the monies on the 27 October 2025. Despite emails and telephone calls to their offices they have failed to refund me. I am being told they are investigating. If they have a dept that only does the refunds why is it taking so long. Not getting any direct answer from them and i am now R875.00 out of pocket. Ive been to my bank and the money cannot be refunded i have to wait for The Unlimited to refund me.