TH
TSELANE H
1 reviews | Active since Feb 2018
15 Nov 2022, 15:04
unauthorized transactions.
The company unlimited opened a policy without my consent and refuses to cancel the policy, i do not even own the vehicle they say i took out cover for. They send mandated to debit account without my approval. I do not know what else i can do to get them to to stop debiting my account.
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Replies (2)
The Unlimited's replyOfficial
15 Nov 2022, 19:56Hi Tselane,
Thank you for raising this matter with us. Please accept our apologies for this matter and how this policy came about. As much as we love seeing our family grow, we don’t condone doing it this way. Please note that we’ll give you a call tomorrow morning and assist with your request.
The Unlimited's reply15 Nov 2022, 19:56
Official
Hi Tselane,
Thank you for raising this matter with us. Please accept our apologies for this matter and how this policy came about. As much as we love seeing our family grow, we don’t condone doing it this way. Please note that we’ll give you a call tomorrow morning and assist with your request.
The Unlimited's replyOfficial
16 Nov 2022, 12:42Hi Tselane,
We hope that you’re still well.
Thank you for taking our call today and for allowing us to assist with this matter. We’ve escalated it to our investigation team to provide us with insight as to how the policy came about. We can also assure you that the consultants which created it will be dealt with accordingly. Regarding your refund, we’ve logged with our finance team to process it for the months the debit orders were collected successfully. It will take 24-48 hours to reflect on your end.
Again, please accept our apologies for the trouble that was caused.
The Unlimited's reply16 Nov 2022, 12:42
Official
Hi Tselane,
We hope that you’re still well.
Thank you for taking our call today and for allowing us to assist with this matter. We’ve escalated it to our investigation team to provide us with insight as to how the policy came about. We can also assure you that the consultants which created it will be dealt with accordingly. Regarding your refund, we’ve logged with our finance team to process it for the months the debit orders were collected successfully. It will take 24-48 hours to reflect on your end.
Again, please accept our apologies for the trouble that was caused.