JH
Joy H
1 reviews | Active since Feb 2023
25 Mar 2023, 10:01
Unauthorized payment
Hi my name is Joy Last year December I canceled my insurance to my surprise the debited money in my account I would like to get a refund
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Replies (2)
The Unlimited's replyOfficial
25 Mar 2023, 12:47Hello Joy,
Thanks for messaging us. Kindly note that we don't have any records of you requesting to cancel your policy in December. We received your cancellation email which was sent on the 25th of January. An agent got in touch with you regarding your request, however, you decided to keep the policy active, hence, we've been debiting your account as usual. We'll give you a call again first thing on Monday morning to assist you.
Thanks for messaging us. Kindly note that we don't have any records of you requesting to cancel your policy in December. We received your cancellation email which was sent on the 25th of January. An agent got in touch with you regarding your request, however, you decided to keep the policy active, hence, we've been debiting your account as usual. We'll give you a call again first thing on Monday morning to assist you.
The Unlimited's reply25 Mar 2023, 12:47
Official
Hello Joy,
Thanks for messaging us. Kindly note that we don't have any records of you requesting to cancel your policy in December. We received your cancellation email which was sent on the 25th of January. An agent got in touch with you regarding your request, however, you decided to keep the policy active, hence, we've been debiting your account as usual. We'll give you a call again first thing on Monday morning to assist you.
Thanks for messaging us. Kindly note that we don't have any records of you requesting to cancel your policy in December. We received your cancellation email which was sent on the 25th of January. An agent got in touch with you regarding your request, however, you decided to keep the policy active, hence, we've been debiting your account as usual. We'll give you a call again first thing on Monday morning to assist you.
The Unlimited's replyOfficial
27 Mar 2023, 15:34Hey Joy,
Thank you for taking our call today and for allowing us to take you through our cashback benefit. We're glad you've decided to keep your policy to ensure that remain covered with remarkable benefits. If there's anything else we can help you with, please pop us a message below and we'll help you.
Thank you for taking our call today and for allowing us to take you through our cashback benefit. We're glad you've decided to keep your policy to ensure that remain covered with remarkable benefits. If there's anything else we can help you with, please pop us a message below and we'll help you.
The Unlimited's reply27 Mar 2023, 15:34
Official
Hey Joy,
Thank you for taking our call today and for allowing us to take you through our cashback benefit. We're glad you've decided to keep your policy to ensure that remain covered with remarkable benefits. If there's anything else we can help you with, please pop us a message below and we'll help you.
Thank you for taking our call today and for allowing us to take you through our cashback benefit. We're glad you've decided to keep your policy to ensure that remain covered with remarkable benefits. If there's anything else we can help you with, please pop us a message below and we'll help you.