JV
Jacqueline V

1 reviews | Active since Jan 2017

25 Feb 2017, 12:17

Unauthorized payment

<p>Simply put: Without my consent, especially that of a written agreement R200 (monthly payment) deducted from my account - I was told that all my details had to be supp**** in one sitting wherafter more information would be sent via e-mail and post which I clearly stated I would have a look at first before I contact them if I did want to become a member - absolute nonsense! I highly recommend you stay away.</p>

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Replies (2)
The Unlimited
The Unlimited's reply25 Feb 2017, 12:22
Official

Thank you for bringing this to our attention. Sometimes, the naked truth is never easy to hear, but it’s something we never shy away from. After all, it gives us an opportunity to make things right! You can be sure that we will follow up on your complaint and get back to you on Monday morning.
Take care, The Unlimited

The Unlimited
The Unlimited's reply27 Feb 2017, 12:03
Official

We always try and do the best for our customers, and sometimes we do make mistakes. However, our chat with you was great and it’s given us the opportunity to improve. Your policy has been cancelled. If there’s anything else we can help you with, please call us on ***. Take care, The Unlimited