1 reviews | Active since Feb 2025
Unauthorized Deduction Before Agreed Date I’m Taking This Further!
I am absolutely furious with The Unlimited. Your agent approached me about a SIM card and insurance cover and made me accept a debit order mandate that was clearly supposed to start on 1 November 2025. I was assured by that same agent that no money would be taken before that date.
Yet today, 24 October 2025, you went ahead and deducted money from my account without my consent and before the agreed date. That is completely unacceptable and *********!
This is a breach of the signed mandate and a violation of my consumer rights. I want my money refunded immediately, and I expect that agent to personally contact me and explain this nonsense.
If this is not fixed within 48 hours, I am escalating this to the FAIS Ombud, the National Consumer Commission, and every consumer platform available. You cannot just take people’s money whenever you feel like it.
Do the right thing and refund me now before I take this further.
Thank you for reaching out to us. We're truly sorry to learn that you were misled into thinking you'll be debited on the date you agreed upon with the agent, we can assure you that we don't condone such behaviour. We've escalated your query to the relevant department, a specialist will reach out to you to assist with the matter, please look out for our call.
Thank you for reaching out to us. We're truly sorry to learn that you were misled into thinking you'll be debited on the date you agreed upon with the agent, we can assure you that we don't condone such behaviour. We've escalated your query to the relevant department, a specialist will reach out to you to assist with the matter, please look out for our call.