LW
Lelanie W
1 reviews | Active since Jun 2019
26 May 2022, 14:52
Unauthorized debits
I cancelled my policy last year in November. I have received confirmation of this via email and sms but this company keeps debiting my account. I have reversed the debits several which is affecting my credit record negatively. I have sent them numerous emails and called them but they still debit my account. I am now in the process to open a ***** case against them as the damaged done to by credit record will not be restored and I am the one left with the mess created by them.
Helpful (0)
Replies (1)0
Replies (1)
The Unlimited's replyOfficial
26 May 2022, 16:52 Hi Lelanie,
Thank you for taking time out of your day to raise this matter with us. We understand all too well that it’s unfair to be debited for a service that you’ve cancelled months ago. Please accept our heartfelt apologies for any disruption that we may have brought to your life. Kindly note that our back end has assured us that the mandate for the membership is cancelled, and no further debits should go off your bank account from here onwards. As you’ve mentioned that you’ve reversed all the incorrect debit orders, we’re unable to assist you with a refund. We wish to notify you that all our policies run on a month to month basis, therefore we can’t negatively affect your credit score, however, we’ll be logging a dispute on your behalf with the relevant credit bureau. You may check up on your credit status in 5-7 working days.
Thank you for taking time out of your day to raise this matter with us. We understand all too well that it’s unfair to be debited for a service that you’ve cancelled months ago. Please accept our heartfelt apologies for any disruption that we may have brought to your life. Kindly note that our back end has assured us that the mandate for the membership is cancelled, and no further debits should go off your bank account from here onwards. As you’ve mentioned that you’ve reversed all the incorrect debit orders, we’re unable to assist you with a refund. We wish to notify you that all our policies run on a month to month basis, therefore we can’t negatively affect your credit score, however, we’ll be logging a dispute on your behalf with the relevant credit bureau. You may check up on your credit status in 5-7 working days.
The Unlimited's reply26 May 2022, 16:52
Official
Hi Lelanie,
Thank you for taking time out of your day to raise this matter with us. We understand all too well that it’s unfair to be debited for a service that you’ve cancelled months ago. Please accept our heartfelt apologies for any disruption that we may have brought to your life. Kindly note that our back end has assured us that the mandate for the membership is cancelled, and no further debits should go off your bank account from here onwards. As you’ve mentioned that you’ve reversed all the incorrect debit orders, we’re unable to assist you with a refund. We wish to notify you that all our policies run on a month to month basis, therefore we can’t negatively affect your credit score, however, we’ll be logging a dispute on your behalf with the relevant credit bureau. You may check up on your credit status in 5-7 working days.
Thank you for taking time out of your day to raise this matter with us. We understand all too well that it’s unfair to be debited for a service that you’ve cancelled months ago. Please accept our heartfelt apologies for any disruption that we may have brought to your life. Kindly note that our back end has assured us that the mandate for the membership is cancelled, and no further debits should go off your bank account from here onwards. As you’ve mentioned that you’ve reversed all the incorrect debit orders, we’re unable to assist you with a refund. We wish to notify you that all our policies run on a month to month basis, therefore we can’t negatively affect your credit score, however, we’ll be logging a dispute on your behalf with the relevant credit bureau. You may check up on your credit status in 5-7 working days.