NE
Netta E
1 reviews | Active since Apr 2020
29 Sept 2020, 16:56
Unauthorized Debit Order *****
A debit order was deducted from my account which I stopped because I did not sign for it. When I Googled The Unlimited company and got their phone number I phoned them and was told it was a face to face meeting with Samkelisiwe Mbeji where I took out a hospital cover and death benefit policy which never happened. They said they canceled the debit order and then I received an SMS stating I could keep the Sim card. What sim card, according to the operator it was a policy? Where did they get my bank details???
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Replies (2)
The Unlimited's replyOfficial
30 Sept 2020, 11:53Hi Netta,
thank you for taking our call today and giving us the opportunity to assist you. We will be investigating this matter further and we will provide you with feedback as soon as we are done with our investigation. We sincerely apologize for the inconvenience caused. Thank you for your understanding and giving us the opportunity to investigate the matter.
thank you for taking our call today and giving us the opportunity to assist you. We will be investigating this matter further and we will provide you with feedback as soon as we are done with our investigation. We sincerely apologize for the inconvenience caused. Thank you for your understanding and giving us the opportunity to investigate the matter.
The Unlimited's reply30 Sept 2020, 11:53
Official
Hi Netta,
thank you for taking our call today and giving us the opportunity to assist you. We will be investigating this matter further and we will provide you with feedback as soon as we are done with our investigation. We sincerely apologize for the inconvenience caused. Thank you for your understanding and giving us the opportunity to investigate the matter.
thank you for taking our call today and giving us the opportunity to assist you. We will be investigating this matter further and we will provide you with feedback as soon as we are done with our investigation. We sincerely apologize for the inconvenience caused. Thank you for your understanding and giving us the opportunity to investigate the matter.
The Unlimited's replyOfficial
08 Oct 2020, 11:59Hi Netta,
Thank you for taking our call today and giving us the opportunity to assist you. We strive to deliver excellent customer service and we truly apologize for the inconvenience caused.
Thank you for taking our call today and giving us the opportunity to assist you. We strive to deliver excellent customer service and we truly apologize for the inconvenience caused.
The Unlimited's reply08 Oct 2020, 11:59
Official
Hi Netta,
Thank you for taking our call today and giving us the opportunity to assist you. We strive to deliver excellent customer service and we truly apologize for the inconvenience caused.
Thank you for taking our call today and giving us the opportunity to assist you. We strive to deliver excellent customer service and we truly apologize for the inconvenience caused.