Unauthorized Debit Order for Invalid Policy

I am lodging a formal complaint regarding the conduct of the sales team from The Unlimited, who were operating at Cradlestone Mall for the day.

My partner and I were approached by one of your sales consultants, who persuaded us to sign up for a policy. During the process, we were explicitly told to authorise everything on our banking app, with the clear assurance that no debit order would be deducted until your team contacted us to confirm all details.

This never happened.

To our surprise, a debit order was processed on the 28th without any prior confirmation call. This already raises serious concerns about misleading information and lack of proper consent.

It gets worse.

When we contacted your company to cancel the policy, we discovered that it had been registered under a vehicle number plate that does not belong to us. This is completely unacceptable. It means that even if we had not cancelled and later needed to claim, we would likely have been rejected due to incorrect policy details, essentially paying for a service we could never have used.

This situation reflects: - Misrepresentation by your sales consultant - Unauthorized debit order processing - Gross negligence in capturing client information

We expect: 1. Immediate confirmation of cancellation 2. Full refund of the deducted amount 3. Written explanation as to how incorrect details were captured and why no confirmation call was made

This experience has been extremely frustrating and has completely eroded our trust in your company.

I expect this matter to be treated with urgency.