DS
Daniel S
1 reviews | Active since Feb 2019
15 Dec 2020, 07:53
Unauthorized debit order
How can they just take money from my acount 10 days before date, now if I reverse the debit order it will cost me money no where did I authorized to take debit order before the time. I'm a pensioner and don't have money now this hapend they are worst then the ANC government just take without asking
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
15 Dec 2020, 11:21 Hi Daniel,
Thank you so much for bringing this matter to our attention. Kindly note that we sent you SMSes on the 11/11/2020 notifying you that we'll be debiting you early for both your Auto Elite policies. The early debits were done to ensure that you have a peace of mind during this festive season. If you wished to be debited on the 28th of the month as usual, you were more than welcome to reach out to us and we would have made the necessary arrangements for you.
Thank you so much for bringing this matter to our attention. Kindly note that we sent you SMSes on the 11/11/2020 notifying you that we'll be debiting you early for both your Auto Elite policies. The early debits were done to ensure that you have a peace of mind during this festive season. If you wished to be debited on the 28th of the month as usual, you were more than welcome to reach out to us and we would have made the necessary arrangements for you.
The Unlimited's reply15 Dec 2020, 11:21
Official
Hi Daniel,
Thank you so much for bringing this matter to our attention. Kindly note that we sent you SMSes on the 11/11/2020 notifying you that we'll be debiting you early for both your Auto Elite policies. The early debits were done to ensure that you have a peace of mind during this festive season. If you wished to be debited on the 28th of the month as usual, you were more than welcome to reach out to us and we would have made the necessary arrangements for you.
Thank you so much for bringing this matter to our attention. Kindly note that we sent you SMSes on the 11/11/2020 notifying you that we'll be debiting you early for both your Auto Elite policies. The early debits were done to ensure that you have a peace of mind during this festive season. If you wished to be debited on the 28th of the month as usual, you were more than welcome to reach out to us and we would have made the necessary arrangements for you.
DS
Daniel S's updateReviewer Update
15 Dec 2020, 12:45How can you just send an SMS and then change a debit order date and what makes you think that I don't have piece of mind?? It's completely ********* just to change a debit order date without consent it is also ******** and unconstitutional. But I'm glad I canceled both my policies with imediat effect.
DS
Daniel S's update15 Dec 2020, 12:45
Reviewer Update
How can you just send an SMS and then change a debit order date and what makes you think that I don't have piece of mind?? It's completely ********* just to change a debit order date without consent it is also ******** and unconstitutional. But I'm glad I canceled both my policies with imediat effect.
The Unlimited's replyOfficial
15 Dec 2020, 15:52 Hi Daniel,
Please note that it's standard practice for us to send an SMS to our customers when we make a change to any thing related to their policies. Because the festive season is such a busy time, we wanted to make sure that you don't have to worry about your premium by getting it out of the way early. We're so sorry that this has upset you and resulted in you cancelling both your policies with us. This is not at all the outcome we wanted and if you do decide to re-join our family in the near future, please give us a call on ***.
Please note that it's standard practice for us to send an SMS to our customers when we make a change to any thing related to their policies. Because the festive season is such a busy time, we wanted to make sure that you don't have to worry about your premium by getting it out of the way early. We're so sorry that this has upset you and resulted in you cancelling both your policies with us. This is not at all the outcome we wanted and if you do decide to re-join our family in the near future, please give us a call on ***.
The Unlimited's reply15 Dec 2020, 15:52
Official
Hi Daniel,
Please note that it's standard practice for us to send an SMS to our customers when we make a change to any thing related to their policies. Because the festive season is such a busy time, we wanted to make sure that you don't have to worry about your premium by getting it out of the way early. We're so sorry that this has upset you and resulted in you cancelling both your policies with us. This is not at all the outcome we wanted and if you do decide to re-join our family in the near future, please give us a call on ***.
Please note that it's standard practice for us to send an SMS to our customers when we make a change to any thing related to their policies. Because the festive season is such a busy time, we wanted to make sure that you don't have to worry about your premium by getting it out of the way early. We're so sorry that this has upset you and resulted in you cancelling both your policies with us. This is not at all the outcome we wanted and if you do decide to re-join our family in the near future, please give us a call on ***.
DS
Daniel S's updateReviewer Update
15 Dec 2020, 16:50You say this practice to change the date of debit order is for my benefit but it is a lie. In all the years I had my policy did I ever mis one payment no I did not because it is on a debit order not cash payment so how can you tel me it is so I don't have to worry about my payment if I know it's going to be paid on the said date agreed upon me. The only one that benefits from this is the unlimited nobody else so please don't come and tell me it is for my benefit.
DS
Daniel S's update15 Dec 2020, 16:50
Reviewer Update
You say this practice to change the date of debit order is for my benefit but it is a lie. In all the years I had my policy did I ever mis one payment no I did not because it is on a debit order not cash payment so how can you tel me it is so I don't have to worry about my payment if I know it's going to be paid on the said date agreed upon me. The only one that benefits from this is the unlimited nobody else so please don't come and tell me it is for my benefit.
The Unlimited's replyOfficial
15 Dec 2020, 19:01 Hi Daniel,
Please know that we are a people driven company and one of our core values is to always ensure that we're doing what's best for our customers. We'd never make a decision as important as changing your debit order date without having your best interests at heart. This decision was made purely for our customers benefit. If you'd like further clarity on this matter, you may reach out to us on ***.
Please know that we are a people driven company and one of our core values is to always ensure that we're doing what's best for our customers. We'd never make a decision as important as changing your debit order date without having your best interests at heart. This decision was made purely for our customers benefit. If you'd like further clarity on this matter, you may reach out to us on ***.
The Unlimited's reply15 Dec 2020, 19:01
Official
Hi Daniel,
Please know that we are a people driven company and one of our core values is to always ensure that we're doing what's best for our customers. We'd never make a decision as important as changing your debit order date without having your best interests at heart. This decision was made purely for our customers benefit. If you'd like further clarity on this matter, you may reach out to us on ***.
Please know that we are a people driven company and one of our core values is to always ensure that we're doing what's best for our customers. We'd never make a decision as important as changing your debit order date without having your best interests at heart. This decision was made purely for our customers benefit. If you'd like further clarity on this matter, you may reach out to us on ***.
DS
Daniel S's updateReviewer Update
15 Dec 2020, 22:11Wel surely it was not for my benefit by changing the date that for sure and it did not benefit you either.
DS
Daniel S's update15 Dec 2020, 22:11
Reviewer Update
Wel surely it was not for my benefit by changing the date that for sure and it did not benefit you either.
The Unlimited's replyOfficial
17 Dec 2020, 13:18 Hi Daniel,
As we've mentioned previously, we took this decision solely for our customers benefit because they are who comes first. A majority of our customers have welcomed the early debit and any change that our customers welcome, makes us happy.
As we've mentioned previously, we took this decision solely for our customers benefit because they are who comes first. A majority of our customers have welcomed the early debit and any change that our customers welcome, makes us happy.
The Unlimited's reply17 Dec 2020, 13:18
Official
Hi Daniel,
As we've mentioned previously, we took this decision solely for our customers benefit because they are who comes first. A majority of our customers have welcomed the early debit and any change that our customers welcome, makes us happy.
As we've mentioned previously, we took this decision solely for our customers benefit because they are who comes first. A majority of our customers have welcomed the early debit and any change that our customers welcome, makes us happy.