NG
Nobuhle G
1 reviews | Active since Nov 2018
08 Jul 2021, 14:37
Unauthorized debit order
I have a debit order that was taken from my account on the 25th of June. I have never received any phone calls from this company and have no idea why they have debited my account.
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The Unlimited's replyOfficial
08 Jul 2021, 17:43Hi Nobuhle,
Thank you so much for writing to us. We’d like to sincerely apologise for debiting your account without your consent. Behind every successful business, there’s a team which abides by a strict set of principles and values. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. We can assure you that we’ll be investigating this matter further and we’ll present you with our findings in 24-48 working hours. Kindly note that we attempted to contact you at 4:46PM and unfortunately, we reached your voicemail box. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow. Alternatively, you may contact us on ***.
Thank you so much for writing to us. We’d like to sincerely apologise for debiting your account without your consent. Behind every successful business, there’s a team which abides by a strict set of principles and values. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. We can assure you that we’ll be investigating this matter further and we’ll present you with our findings in 24-48 working hours. Kindly note that we attempted to contact you at 4:46PM and unfortunately, we reached your voicemail box. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow. Alternatively, you may contact us on ***.
The Unlimited's reply08 Jul 2021, 17:43
Official
Hi Nobuhle,
Thank you so much for writing to us. We’d like to sincerely apologise for debiting your account without your consent. Behind every successful business, there’s a team which abides by a strict set of principles and values. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. We can assure you that we’ll be investigating this matter further and we’ll present you with our findings in 24-48 working hours. Kindly note that we attempted to contact you at 4:46PM and unfortunately, we reached your voicemail box. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow. Alternatively, you may contact us on ***.
Thank you so much for writing to us. We’d like to sincerely apologise for debiting your account without your consent. Behind every successful business, there’s a team which abides by a strict set of principles and values. At The Unlimited, we always teach our team to operate from a place of honesty and it’s clear that our teachings were not upheld in this instance. We can assure you that we’ll be investigating this matter further and we’ll present you with our findings in 24-48 working hours. Kindly note that we attempted to contact you at 4:46PM and unfortunately, we reached your voicemail box. Please tell us what time you’ll be available to take our call between the hours of 08:00AM-5:00PM tomorrow. Alternatively, you may contact us on ***.