1 reviews | Active since Jan 2017
Unauthorized debit order
On the 25th January 2021 a door to door promoter explained how the policy works, I was interested however I said I need to think about it first, he said this R180 death & accidental plan special ends tomorrow however we allow you a 30 days window period and if you are still interested in 30 days use this simcard and phone the number on the pamphlet to activate your policy and only then we will start debiting. He took my personal information and banking details, I was suspicious he assured me that no one will debit untill I phone and activate the policy the information was just to secure the special so that it's still valid for me in the 30 days. Capitec: Debit Order -R180.00 from SAVINGS ACCOUNT; Ref THEUNLIMITED MCT***129NAEDO DR 2; Avail R; 28-Jan. Info ***. Can someone please explain how did we got here? Are your promoters lying to us about window periods and if so why did I not even receive an email or SMS welcoming me into the policy and yet you have the nerve to be sending debit orders.
Thank you so much for bringing what has occurred to our attention. Please know that when we send our team members out to sign up new members of our family, we always expect them to do so with the utmost honesty and integrity. We sincerely apologise that you experienced quite the opposite. Kindly note that we tried to get in touch with you this morning so that we could investigate this matter further and unfortunately, we were unable to get through to you. When you're available to talk, please may you give us a call on *** and we'll assist you.
Thank you so much for bringing what has occurred to our attention. Please know that when we send our team members out to sign up new members of our family, we always expect them to do so with the utmost honesty and integrity. We sincerely apologise that you experienced quite the opposite. Kindly note that we tried to get in touch with you this morning so that we could investigate this matter further and unfortunately, we were unable to get through to you. When you're available to talk, please may you give us a call on *** and we'll assist you.
