1 reviews | Active since Aug 2018
Unauthorized Debit Order
On the the 25 August 2018 I had an unauthorised debit order go off from The Unlimited for R220. Upon calling in I was advised by Zinhle Dlamini that my acc number is being used by another person whom I do not know.
I have sent several emails with the required documentation to the customer care as well as to Sinenhlanhla Luthuli but have yet to receive any feedback even after numerous phone calls.
This is totally unacceptable and **********. I want this account to be closed and my money refunded as I do not have any policies with The Unlimited
Regards Annika Rampersadh
Hi Annika,
We’re very concerned to hear about the experience you’ve had with us and we would like the opportunity to look into this matter. We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Please could you let us know when it would be convenient for us to give you a call.
The Unlimited.
Shifting your life, together.
Hi Annika,
We’re very concerned to hear about the experience you’ve had with us and we would like the opportunity to look into this matter. We’ve been trying to contact you and unfortunately, we’re unable to get through to you. Please could you let us know when it would be convenient for us to give you a call.
The Unlimited.
Shifting your life, together.
Hi Annika,
Thanks for taking our call this afternoon and for giving us the opportunity to make things right. The debit order has been stopped. We’re really sorry for the experience you’ve had with us and we really want to thank you for bringing this to our attention, as this helps us to improve our service. Your refund has been approved and it takes 24 to 48 hours to process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***. The Unlimited. Shifting your life, together.
The Unlimited.
Shifting your life, together.
Hi Annika,
Thanks for taking our call this afternoon and for giving us the opportunity to make things right. The debit order has been stopped. We’re really sorry for the experience you’ve had with us and we really want to thank you for bringing this to our attention, as this helps us to improve our service. Your refund has been approved and it takes 24 to 48 hours to process. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***. The Unlimited. Shifting your life, together.
The Unlimited.
Shifting your life, together.
Hi Reuben,
Thanks for your time on the phone this afternoon. We’re really sorry for the experience you’ve had with us and we really want to thank you for bringing this to our attention, as this helps us to improve our service. We’re so pleased we were able to assist you with your Auto Elite claim.
The Unlimited.
Shifting you rlife, together.
Hi Reuben,
Thanks for your time on the phone this afternoon. We’re really sorry for the experience you’ve had with us and we really want to thank you for bringing this to our attention, as this helps us to improve our service. We’re so pleased we were able to assist you with your Auto Elite claim.
The Unlimited.
Shifting you rlife, together.