AW
Arno W
1 reviews | Active since Mar 2020
12 Jul 2021, 14:21
Unauthorized debit orde
Unauthorized debit order on my account, I have never had an account with The Unlimited, its a second time in a week that I had to reject a debit order.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
12 Jul 2021, 15:47Hi Arno,
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We understand how alarming it is to realise that you have a pending debit order for a membership you're not aware of. Please note that as of this afternoon, the cover which was in your name has been cancelled. Our system shows that we haven’t collected any funds from your account, however, if we happen to do so, please pop us a private reply and we’ll assist you accordingly. Kindly note that our team has launched an investigation to ascertain how this policy was created without your knowledge. This investigation will take 5-7 working days and we’ll be happy to share our findings with you as soon as it’s been concluded. We’re sincerely sorry for any inconvenience this matter may have caused you.
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We understand how alarming it is to realise that you have a pending debit order for a membership you're not aware of. Please note that as of this afternoon, the cover which was in your name has been cancelled. Our system shows that we haven’t collected any funds from your account, however, if we happen to do so, please pop us a private reply and we’ll assist you accordingly. Kindly note that our team has launched an investigation to ascertain how this policy was created without your knowledge. This investigation will take 5-7 working days and we’ll be happy to share our findings with you as soon as it’s been concluded. We’re sincerely sorry for any inconvenience this matter may have caused you.
The Unlimited's reply12 Jul 2021, 15:47
Official
Hi Arno,
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We understand how alarming it is to realise that you have a pending debit order for a membership you're not aware of. Please note that as of this afternoon, the cover which was in your name has been cancelled. Our system shows that we haven’t collected any funds from your account, however, if we happen to do so, please pop us a private reply and we’ll assist you accordingly. Kindly note that our team has launched an investigation to ascertain how this policy was created without your knowledge. This investigation will take 5-7 working days and we’ll be happy to share our findings with you as soon as it’s been concluded. We’re sincerely sorry for any inconvenience this matter may have caused you.
Thank you so much for taking our call today and for giving us the opportunity to discuss your review at length with you. We understand how alarming it is to realise that you have a pending debit order for a membership you're not aware of. Please note that as of this afternoon, the cover which was in your name has been cancelled. Our system shows that we haven’t collected any funds from your account, however, if we happen to do so, please pop us a private reply and we’ll assist you accordingly. Kindly note that our team has launched an investigation to ascertain how this policy was created without your knowledge. This investigation will take 5-7 working days and we’ll be happy to share our findings with you as soon as it’s been concluded. We’re sincerely sorry for any inconvenience this matter may have caused you.
The Unlimited's replyOfficial
14 Jul 2021, 14:53Hi Arno,
Our team has been trying to get in touch with you and unfortunately, we’re unable to get ahold of you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM so that we can provide you with the findings of our investigation.
Our team has been trying to get in touch with you and unfortunately, we’re unable to get ahold of you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM so that we can provide you with the findings of our investigation.
The Unlimited's reply14 Jul 2021, 14:53
Official
Hi Arno,
Our team has been trying to get in touch with you and unfortunately, we’re unable to get ahold of you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM so that we can provide you with the findings of our investigation.
Our team has been trying to get in touch with you and unfortunately, we’re unable to get ahold of you. Please may you tell us what time you’ll be available to take our call between now and 5:00PM so that we can provide you with the findings of our investigation.
AW
Arno W's updateReviewer Update
14 Jul 2021, 15:08Hello, I have not received any calls today from The Unlimited, my contact number is ***
AW
Arno W's update14 Jul 2021, 15:08
Reviewer Update
Hello, I have not received any calls today from The Unlimited, my contact number is ***
The Unlimited's replyOfficial
14 Jul 2021, 17:25Hi Arno,
Thank you for getting back to us. Kindly note that we attempted to contact you at 3:42PM as well as at 4:31PM and unfortunately, we failed to get through to you. When you have some free time between the hours of 08:00AM-5:00PM, please give us a call on *** and we’ll assist you further.
Thank you for getting back to us. Kindly note that we attempted to contact you at 3:42PM as well as at 4:31PM and unfortunately, we failed to get through to you. When you have some free time between the hours of 08:00AM-5:00PM, please give us a call on *** and we’ll assist you further.
The Unlimited's reply14 Jul 2021, 17:25
Official
Hi Arno,
Thank you for getting back to us. Kindly note that we attempted to contact you at 3:42PM as well as at 4:31PM and unfortunately, we failed to get through to you. When you have some free time between the hours of 08:00AM-5:00PM, please give us a call on *** and we’ll assist you further.
Thank you for getting back to us. Kindly note that we attempted to contact you at 3:42PM as well as at 4:31PM and unfortunately, we failed to get through to you. When you have some free time between the hours of 08:00AM-5:00PM, please give us a call on *** and we’ll assist you further.