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lee-ann mundhree
1 reviews | Active since Feb 2012
27 Nov 2021, 03:02
Unauthorised debit order!!!
An unauthorised debit order was taken from my bank account on the 27th November. I do not know where you got my bank details from, but I do not have any products with you. You need to remove my bank details from your system and the account or policy you have linked it to
Helpful (0)
Replies (10)0
Replies (10)
The Unlimited's replyOfficial
27 Nov 2021, 11:39Hi Lee-ann,
Thank you so much for taking the time to answer our call this morning. We’re truly ashamed to hear about this matter and we sincerely apologise for the inconvenience we’ve caused you. We can assure you that your policy has been cancelled successfully today. It’s truly sad that we had to meet under these circumstances, however, if there’s anything else you may need, please don’t hesitate to pop us a message below.
Thank you so much for taking the time to answer our call this morning. We’re truly ashamed to hear about this matter and we sincerely apologise for the inconvenience we’ve caused you. We can assure you that your policy has been cancelled successfully today. It’s truly sad that we had to meet under these circumstances, however, if there’s anything else you may need, please don’t hesitate to pop us a message below.
The Unlimited's reply27 Nov 2021, 11:39
Official
Hi Lee-ann,
Thank you so much for taking the time to answer our call this morning. We’re truly ashamed to hear about this matter and we sincerely apologise for the inconvenience we’ve caused you. We can assure you that your policy has been cancelled successfully today. It’s truly sad that we had to meet under these circumstances, however, if there’s anything else you may need, please don’t hesitate to pop us a message below.
Thank you so much for taking the time to answer our call this morning. We’re truly ashamed to hear about this matter and we sincerely apologise for the inconvenience we’ve caused you. We can assure you that your policy has been cancelled successfully today. It’s truly sad that we had to meet under these circumstances, however, if there’s anything else you may need, please don’t hesitate to pop us a message below.
lm
lee-ann mundhree's updateReviewer Update
27 Nov 2021, 12:22Thank you for responding, however the consultant I dealt with was supposed to send me confirmation that the policy has been cancelled and that it will be addressed with the relevant team to investigate how my details were used to take out a policy. I await your feedback on this matter soonest.
lm
lee-ann mundhree's update27 Nov 2021, 12:22
Reviewer Update
Thank you for responding, however the consultant I dealt with was supposed to send me confirmation that the policy has been cancelled and that it will be addressed with the relevant team to investigate how my details were used to take out a policy. I await your feedback on this matter soonest.
The Unlimited's replyOfficial
01 Dec 2021, 20:02 Hi Lee-aan,
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
The Unlimited's reply01 Dec 2021, 20:02
Official
Hi Lee-aan,
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
The Unlimited's replyOfficial
01 Dec 2021, 20:02 Hi Lee-aan,
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
The Unlimited's reply01 Dec 2021, 20:02
Official
Hi Lee-aan,
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
Thank you for writing to us again. The truth of the matter is that it takes us 5-7 working days to conclude such investigations. As soon as the relevant department has furnished us with feedback, we’ll share the findings with you. We’re genuinely sorry for the wait and we hope that you can be can bear with us for just a little while longer.
lm
lee-ann mundhree's updateReviewer Update
08 Dec 2021, 11:30Good day
Please advise as to when I can expect feedback on the policy that was taken out on my name without my knowledge. This was brought to your attention on the 27th Nov and apparently sent for investigation the same day. Today is the 8th day and stated on your last response, it takes 5-7 working days. As mentioned, I need the information to report this to SAPS as *****.
Please advise as to when I can expect feedback on the policy that was taken out on my name without my knowledge. This was brought to your attention on the 27th Nov and apparently sent for investigation the same day. Today is the 8th day and stated on your last response, it takes 5-7 working days. As mentioned, I need the information to report this to SAPS as *****.
lm
lee-ann mundhree's update08 Dec 2021, 11:30
Reviewer Update
Good day
Please advise as to when I can expect feedback on the policy that was taken out on my name without my knowledge. This was brought to your attention on the 27th Nov and apparently sent for investigation the same day. Today is the 8th day and stated on your last response, it takes 5-7 working days. As mentioned, I need the information to report this to SAPS as *****.
Please advise as to when I can expect feedback on the policy that was taken out on my name without my knowledge. This was brought to your attention on the 27th Nov and apparently sent for investigation the same day. Today is the 8th day and stated on your last response, it takes 5-7 working days. As mentioned, I need the information to report this to SAPS as *****.
The Unlimited's replyOfficial
09 Dec 2021, 13:22 Hi Lee-aan,
Please accept our humble apology for the late reply. We’ve attempted to contact you twice today and unfortunately, we’re unable to get through to you. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
Please accept our humble apology for the late reply. We’ve attempted to contact you twice today and unfortunately, we’re unable to get through to you. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
The Unlimited's reply09 Dec 2021, 13:22
Official
Hi Lee-aan,
Please accept our humble apology for the late reply. We’ve attempted to contact you twice today and unfortunately, we’re unable to get through to you. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
Please accept our humble apology for the late reply. We’ve attempted to contact you twice today and unfortunately, we’re unable to get through to you. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
The Unlimited's replyOfficial
10 Dec 2021, 09:53Hi Lee-Ann,
We’d like to thank you for allowing us the opportunity to assist you this morning. Kindly note the individual who is responsible for linking your account is no longer with us as their actions are unacceptable and goes against everything that we stand for as a business. We wish to sincerely apologise from the bottom of our hearts for putting you through this ordeal. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We’d like to thank you for allowing us the opportunity to assist you this morning. Kindly note the individual who is responsible for linking your account is no longer with us as their actions are unacceptable and goes against everything that we stand for as a business. We wish to sincerely apologise from the bottom of our hearts for putting you through this ordeal. If there’s anything else you may need, please don’t hesitate to pop us a message below.
The Unlimited's reply10 Dec 2021, 09:53
Official
Hi Lee-Ann,
We’d like to thank you for allowing us the opportunity to assist you this morning. Kindly note the individual who is responsible for linking your account is no longer with us as their actions are unacceptable and goes against everything that we stand for as a business. We wish to sincerely apologise from the bottom of our hearts for putting you through this ordeal. If there’s anything else you may need, please don’t hesitate to pop us a message below.
We’d like to thank you for allowing us the opportunity to assist you this morning. Kindly note the individual who is responsible for linking your account is no longer with us as their actions are unacceptable and goes against everything that we stand for as a business. We wish to sincerely apologise from the bottom of our hearts for putting you through this ordeal. If there’s anything else you may need, please don’t hesitate to pop us a message below.
lm
lee-ann mundhree's updateReviewer Update
10 Dec 2021, 10:02Morning, I received a call from Preolan at 9am this morning, informing that I need to provide a case number in order for the investigations to continue. Please inform me as to how I can open a case of ***** with no proof, I require a copy of the ********** policy and documents in order to open the. Can this be sent to me asap on the email address that was used to send me the cancellation letter.
lm
lee-ann mundhree's update10 Dec 2021, 10:02
Reviewer Update
Morning, I received a call from Preolan at 9am this morning, informing that I need to provide a case number in order for the investigations to continue. Please inform me as to how I can open a case of ***** with no proof, I require a copy of the ********** policy and documents in order to open the. Can this be sent to me asap on the email address that was used to send me the cancellation letter.
The Unlimited's replyOfficial
10 Dec 2021, 10:47Hi Lee- Ann,
Thank you for connecting with us once again. We’ve attempted to contact you this morning and unfortunately, we’re unable to reach you. When you’re available to speak, please pop us a message below and we’ll give you a call back shortly to assist you.
Thank you for connecting with us once again. We’ve attempted to contact you this morning and unfortunately, we’re unable to reach you. When you’re available to speak, please pop us a message below and we’ll give you a call back shortly to assist you.
The Unlimited's reply10 Dec 2021, 10:47
Official
Hi Lee- Ann,
Thank you for connecting with us once again. We’ve attempted to contact you this morning and unfortunately, we’re unable to reach you. When you’re available to speak, please pop us a message below and we’ll give you a call back shortly to assist you.
Thank you for connecting with us once again. We’ve attempted to contact you this morning and unfortunately, we’re unable to reach you. When you’re available to speak, please pop us a message below and we’ll give you a call back shortly to assist you.
The Unlimited's replyOfficial
10 Dec 2021, 12:01Hi Lee- Ann,
We appreciate you taking our call once again. Please send us the documentation we’ve requested from you so that we can look in to this matter.
We appreciate you taking our call once again. Please send us the documentation we’ve requested from you so that we can look in to this matter.
The Unlimited's reply10 Dec 2021, 12:01
Official
Hi Lee- Ann,
We appreciate you taking our call once again. Please send us the documentation we’ve requested from you so that we can look in to this matter.
We appreciate you taking our call once again. Please send us the documentation we’ve requested from you so that we can look in to this matter.