OM
Owame M
1 reviews | Active since Jun 2020
31 Aug 2021, 15:44
Unauthorised debit order
Stop debiting me when I have no business with you. Thank you
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
31 Aug 2021, 19:38 Hi Owame,
Thank you for bringing this matter to light. Judging by your review, it seems that you have no idea who we are, yet we may have debited your account. We sincerely apologise as we understand how frustrating it is to have an unexpected debit order. We’ve checked our records and we found that the cover which was in your name was cancelled at 16:22PM today. Please note that there are no debit orders reflecting on our system. We kindly ask that you forward a copy of your latest bank statement to *** so that we can investigate this matter accordingly.
Thank you for bringing this matter to light. Judging by your review, it seems that you have no idea who we are, yet we may have debited your account. We sincerely apologise as we understand how frustrating it is to have an unexpected debit order. We’ve checked our records and we found that the cover which was in your name was cancelled at 16:22PM today. Please note that there are no debit orders reflecting on our system. We kindly ask that you forward a copy of your latest bank statement to *** so that we can investigate this matter accordingly.
The Unlimited's reply31 Aug 2021, 19:38
Official
Hi Owame,
Thank you for bringing this matter to light. Judging by your review, it seems that you have no idea who we are, yet we may have debited your account. We sincerely apologise as we understand how frustrating it is to have an unexpected debit order. We’ve checked our records and we found that the cover which was in your name was cancelled at 16:22PM today. Please note that there are no debit orders reflecting on our system. We kindly ask that you forward a copy of your latest bank statement to *** so that we can investigate this matter accordingly.
Thank you for bringing this matter to light. Judging by your review, it seems that you have no idea who we are, yet we may have debited your account. We sincerely apologise as we understand how frustrating it is to have an unexpected debit order. We’ve checked our records and we found that the cover which was in your name was cancelled at 16:22PM today. Please note that there are no debit orders reflecting on our system. We kindly ask that you forward a copy of your latest bank statement to *** so that we can investigate this matter accordingly.
OM
Owame M's updateReviewer Update
01 Sept 2021, 06:51I called in to cancel after the first debit went off.
To my annoyance and shock another debit went off later during the day. I will forward my statement ASAP
To my annoyance and shock another debit went off later during the day. I will forward my statement ASAP
OM
Owame M's update01 Sept 2021, 06:51
Reviewer Update
I called in to cancel after the first debit went off.
To my annoyance and shock another debit went off later during the day. I will forward my statement ASAP
To my annoyance and shock another debit went off later during the day. I will forward my statement ASAP
The Unlimited's replyOfficial
01 Sept 2021, 18:07 Hi Owame,
We sincerely apologise for the late reply. Kindly note that we received your bank statement earlier today. We’ve paid you a refund of the premium which was collected yesterday, as that’s the only debit order we’ve processed against your account. The funds will take 24-48 hours to reflect in your bank account.
We sincerely apologise for the late reply. Kindly note that we received your bank statement earlier today. We’ve paid you a refund of the premium which was collected yesterday, as that’s the only debit order we’ve processed against your account. The funds will take 24-48 hours to reflect in your bank account.
The Unlimited's reply01 Sept 2021, 18:07
Official
Hi Owame,
We sincerely apologise for the late reply. Kindly note that we received your bank statement earlier today. We’ve paid you a refund of the premium which was collected yesterday, as that’s the only debit order we’ve processed against your account. The funds will take 24-48 hours to reflect in your bank account.
We sincerely apologise for the late reply. Kindly note that we received your bank statement earlier today. We’ve paid you a refund of the premium which was collected yesterday, as that’s the only debit order we’ve processed against your account. The funds will take 24-48 hours to reflect in your bank account.
OM
Owame M's updateReviewer Update
02 Sept 2021, 07:02There are two premiums that went off on the 31st.
Ref No: TU*** - 1
Ref No: TU*** - 2
Look at that statement carefully!
Both for R162.00.
Cancel them and reverse both premiums.
Ref No: TU*** - 1
Ref No: TU*** - 2
Look at that statement carefully!
Both for R162.00.
Cancel them and reverse both premiums.
OM
Owame M's update02 Sept 2021, 07:02
Reviewer Update
There are two premiums that went off on the 31st.
Ref No: TU*** - 1
Ref No: TU*** - 2
Look at that statement carefully!
Both for R162.00.
Cancel them and reverse both premiums.
Ref No: TU*** - 1
Ref No: TU*** - 2
Look at that statement carefully!
Both for R162.00.
Cancel them and reverse both premiums.
The Unlimited's replyOfficial
02 Sept 2021, 17:13 Hi Owame,
Thank you for writing to us again. We’re a business that believes in owning up to our mistakes and in this instance, we must admit that we made an error. You’re absolutely right, two premiums were collected from you. Please note that we’ve processed you a refund of the second premium and it will reflect in your account in 24-48 hours. We hope that you can accept our humble apologies for any inconvenience caused.
Thank you for writing to us again. We’re a business that believes in owning up to our mistakes and in this instance, we must admit that we made an error. You’re absolutely right, two premiums were collected from you. Please note that we’ve processed you a refund of the second premium and it will reflect in your account in 24-48 hours. We hope that you can accept our humble apologies for any inconvenience caused.
The Unlimited's reply02 Sept 2021, 17:13
Official
Hi Owame,
Thank you for writing to us again. We’re a business that believes in owning up to our mistakes and in this instance, we must admit that we made an error. You’re absolutely right, two premiums were collected from you. Please note that we’ve processed you a refund of the second premium and it will reflect in your account in 24-48 hours. We hope that you can accept our humble apologies for any inconvenience caused.
Thank you for writing to us again. We’re a business that believes in owning up to our mistakes and in this instance, we must admit that we made an error. You’re absolutely right, two premiums were collected from you. Please note that we’ve processed you a refund of the second premium and it will reflect in your account in 24-48 hours. We hope that you can accept our humble apologies for any inconvenience caused.
OM
Owame M's updateReviewer Update
03 Sept 2021, 07:08Thank you. I'll await my refund
OM
Owame M's update03 Sept 2021, 07:08
Reviewer Update
Thank you. I'll await my refund