wM
warren M
1 reviews | Active since Jun 2016
25 Nov 2020, 11:10
Unauthorised debit order
I have seen a debit order R180 on my account this morning. I have not registered for any services from you. I called the call centre and they have a number listed that is not mine, how did you get my details?
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Replies (2)
The Unlimited's replyOfficial
25 Nov 2020, 14:14Hi Warren,
Thank you so much for raising this matter with us. We're truly sorry to hear that a debit order has gone off your account without your consent. We would like the opportunity to investigate this and then provide you with feedback in the next 24 to 48 working hours.
Thank you so much for raising this matter with us. We're truly sorry to hear that a debit order has gone off your account without your consent. We would like the opportunity to investigate this and then provide you with feedback in the next 24 to 48 working hours.
The Unlimited's reply25 Nov 2020, 14:14
Official
Hi Warren,
Thank you so much for raising this matter with us. We're truly sorry to hear that a debit order has gone off your account without your consent. We would like the opportunity to investigate this and then provide you with feedback in the next 24 to 48 working hours.
Thank you so much for raising this matter with us. We're truly sorry to hear that a debit order has gone off your account without your consent. We would like the opportunity to investigate this and then provide you with feedback in the next 24 to 48 working hours.
The Unlimited's replyOfficial
27 Nov 2020, 20:03Hi Warren,
Kindly note that we've processed refund of R180,00 to you and the funds will reflect in your bank account in the next 24-48 hours. Please note that because your matter involves an unauthorised debit to your account, we have to do a thorough investigation. We kindly ask that you give us 24-48 more working hours to look into it and then we'll contact you with feedback in the coming week.
Kindly note that we've processed refund of R180,00 to you and the funds will reflect in your bank account in the next 24-48 hours. Please note that because your matter involves an unauthorised debit to your account, we have to do a thorough investigation. We kindly ask that you give us 24-48 more working hours to look into it and then we'll contact you with feedback in the coming week.
The Unlimited's reply27 Nov 2020, 20:03
Official
Hi Warren,
Kindly note that we've processed refund of R180,00 to you and the funds will reflect in your bank account in the next 24-48 hours. Please note that because your matter involves an unauthorised debit to your account, we have to do a thorough investigation. We kindly ask that you give us 24-48 more working hours to look into it and then we'll contact you with feedback in the coming week.
Kindly note that we've processed refund of R180,00 to you and the funds will reflect in your bank account in the next 24-48 hours. Please note that because your matter involves an unauthorised debit to your account, we have to do a thorough investigation. We kindly ask that you give us 24-48 more working hours to look into it and then we'll contact you with feedback in the coming week.