Unauthorised Debit

On 3 November 2017 I was called and introduced to the product. I indicated that I do not want any money to be taken until I have read through the policy document. This was to be posted to me and it has now been a month and I still have nothing. I requested the first payment to only go through on 3 January 2018 AFTER I have seen what I will be paying for. On 2 December a debit of R220 went from my bank account and now they are too busy to attend to my call. This is totally unacceptable.