Unathorised debit order

I was called by an agent to sell me the Heli Rescue Plus Package. I was interested and the agent told me that she needs to capture my banking details on the system before she can send me more information. She also asked, if i am happy after receiving the documents in the mail when they can do the deduction and i said in May. I told the agent that no deduction can be made from my account until i have read through the said documents and this was confirmed by her and she said she will call me back to confirm the debit order. Now i have not received anything in the post yet and no call confirming and today a debit of R200 went off on my bank account.<br> <br> I contacted The Unlimited client care to try and sort this out but i could not get through i was on hold listening to music for 30 minutes. Seeing that i cannot contact the company directly this was my only way. I am not happy with this service.