JP
John P
1 reviews | Active since Mar 2022
07 Dec 2022, 14:03
Unacceptable
We cancelled the 24 Hour Assist policy - via email - and they still took off the amount at the end of October - wrote again on the 1st Nov - and again they took the amount off at the end of Nov. They tried to phone us - bad network - we phoned them and asked to phone us back - but they won`t. On the 2nd email - got a reference number - Your reference number is: CC-*** But since then - nothing - please can you help
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
07 Dec 2022, 16:59Hi John,
We hope that you’re well. Please accept our sincere apologies for the experience you’ve had with us. Providing world-class customer service is one of the things we aspire to everyday. Thank you for taking our call and allowing us to assist with your request.
Have a lovely afternoon.
We hope that you’re well. Please accept our sincere apologies for the experience you’ve had with us. Providing world-class customer service is one of the things we aspire to everyday. Thank you for taking our call and allowing us to assist with your request.
Have a lovely afternoon.
The Unlimited's reply07 Dec 2022, 16:59
Official
Hi John,
We hope that you’re well. Please accept our sincere apologies for the experience you’ve had with us. Providing world-class customer service is one of the things we aspire to everyday. Thank you for taking our call and allowing us to assist with your request.
Have a lovely afternoon.
We hope that you’re well. Please accept our sincere apologies for the experience you’ve had with us. Providing world-class customer service is one of the things we aspire to everyday. Thank you for taking our call and allowing us to assist with your request.
Have a lovely afternoon.
JP
John P's updateReviewer Update
07 Dec 2022, 17:31Thank you for the bullying way you dealt with my wife who wears 2 hearing aids - and for the 2 months installments you took off - money lost to us - as pensioners ??
You have a good day knowing what you have done
You have a good day knowing what you have done
JP
John P's update07 Dec 2022, 17:31
Reviewer Update
Thank you for the bullying way you dealt with my wife who wears 2 hearing aids - and for the 2 months installments you took off - money lost to us - as pensioners ??
You have a good day knowing what you have done
You have a good day knowing what you have done
The Unlimited's replyOfficial
08 Dec 2022, 12:42Hi John, We hope that you and your wife are doing well. We're sorry for the inconvenience that you went through. Please note that we don’t have a record for cancelation requests before the 01/12/2022 and therefore the policy was actively debiting your account. We were only able to cancel the policy yesterday. Kindly remember that there is no surrender value upon cancellation of the policy, so there is no refund due.
The Unlimited's reply08 Dec 2022, 12:42
Official
Hi John, We hope that you and your wife are doing well. We're sorry for the inconvenience that you went through. Please note that we don’t have a record for cancelation requests before the 01/12/2022 and therefore the policy was actively debiting your account. We were only able to cancel the policy yesterday. Kindly remember that there is no surrender value upon cancellation of the policy, so there is no refund due.