AN
Aphiwe N

1 reviews | Active since Jun 2012

29 Oct 2021, 05:24

Un Authorized debit order

I have the unlimited debit order I know nothing about and I have never signed up for anything like that and I don't even know what the company is all about can someone please explain I wanna know where did they get my details I'm so angry right now this amounts to *****

0
Replies (4)
The Unlimited
The Unlimited's reply29 Oct 2021, 09:34
Official
Hi Aphiwe,


Thank you for writing to us. The Unlimited is an authorised financial services provider (21473) and we’ve been shifting lives since 1994. We specialise in accident, death and illness insurance. We also offer restoration and maintenance policies for vehicles. Please accept our sincere apology if we're debiting your account yet you never signed up for any cover with us. We've been trying to contact you this morning so that we can investigate the matter and unfortunately, we're unable to get through to you.  When you're available to talk, please pop us a message below and we'll call you back as soon as possible.
AN
Aphiwe N's update29 Oct 2021, 10:40
Reviewer Update
Good day

Please call me I was in a meeting
AN
Aphiwe N's update29 Oct 2021, 11:15
Reviewer Update
To show that this company is a **** they drop the phone on you when you trying to call them after debiting your account
The Unlimited
The Unlimited's reply29 Oct 2021, 14:27
Official
 Hi Aphiwe,
 

Thank you for taking our call today. We're aware that this has made you upset so we fully understand where you're coming from.  Integrity is essential at The Unlimited and therefore, we'll be investigating this matter thoroughly to find out how this policy was captured. We'll provide you with feedback in 24-48 working hours.