tM
thembakazinjabulo M
1 reviews | Active since Sept 2009
16 May 2024, 11:21
*****ulent deductions
*****ulently deducted money from my salary, requested a cancellation and refund. They say it will take two months to stop and they keep on not mentioning the refund. People should be weary of call centers and these ******* insurances as they just ***** your money. Hi , your membership TU***M4 with The Unlimited has now been cancelled. 2024-05-15. Please remember that it can take up to 2 months for your cancellation to be processed by your payroll and reflect on your pay slip. Questions? ***
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Replies (5)0
Replies (5)
The Unlimited's replyOfficial
16 May 2024, 11:58Hi Thembakazinjabulo.
We’re so sorry for the experience you've had with us and for any frustration this has caused. Our team is currently investigating this matter and we'll provide you with feedback before close of business today.
We’re so sorry for the experience you've had with us and for any frustration this has caused. Our team is currently investigating this matter and we'll provide you with feedback before close of business today.
The Unlimited's reply16 May 2024, 11:58
Official
Hi Thembakazinjabulo.
We’re so sorry for the experience you've had with us and for any frustration this has caused. Our team is currently investigating this matter and we'll provide you with feedback before close of business today.
We’re so sorry for the experience you've had with us and for any frustration this has caused. Our team is currently investigating this matter and we'll provide you with feedback before close of business today.
The Unlimited's replyOfficial
16 May 2024, 17:30 Hi Thembakazinjabulo.
We’ve been trying to contact you to provide you with feedback, but haven’t been able to get through. Please let us know when would be a good time to call you back.
We’ve been trying to contact you to provide you with feedback, but haven’t been able to get through. Please let us know when would be a good time to call you back.
The Unlimited's reply16 May 2024, 17:30
Official
Hi Thembakazinjabulo.
We’ve been trying to contact you to provide you with feedback, but haven’t been able to get through. Please let us know when would be a good time to call you back.
We’ve been trying to contact you to provide you with feedback, but haven’t been able to get through. Please let us know when would be a good time to call you back.
tM
thembakazinjabulo M's updateReviewer Update
17 May 2024, 14:50They insist I took a policy with them. But I have never in my life authorize anyone to collect money from my persal salary. They tried withdrawing from my bank and I declined it. Then *****ulently go for my salary. And still come back and say no refund and cancellation will take two months. This needs to be reported
tM
thembakazinjabulo M's update17 May 2024, 14:50
Reviewer Update
They insist I took a policy with them. But I have never in my life authorize anyone to collect money from my persal salary. They tried withdrawing from my bank and I declined it. Then *****ulently go for my salary. And still come back and say no refund and cancellation will take two months. This needs to be reported
The Unlimited's replyOfficial
17 May 2024, 15:59 Hi Thembakazinjabulo.
Thanks for getting back to us. We see that you reached out to our customer care team and feedback was provided to you. Upon assessing the sales call, you did agree to sign up for the policy. Your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. We have also emailed you the sales call.
Thanks for getting back to us. We see that you reached out to our customer care team and feedback was provided to you. Upon assessing the sales call, you did agree to sign up for the policy. Your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. We have also emailed you the sales call.
The Unlimited's reply17 May 2024, 15:59
Official
Hi Thembakazinjabulo.
Thanks for getting back to us. We see that you reached out to our customer care team and feedback was provided to you. Upon assessing the sales call, you did agree to sign up for the policy. Your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. We have also emailed you the sales call.
Thanks for getting back to us. We see that you reached out to our customer care team and feedback was provided to you. Upon assessing the sales call, you did agree to sign up for the policy. Your policy with us was on a month to month basis, which means that you’re covered for the months you’re debited for. There is no refund due to you as you were covered during the months that you paid your fee. We have also emailed you the sales call.
tM
thembakazinjabulo M's updateReviewer Update
18 May 2024, 13:25I did not authorize you to deduct money from my salary. And I said I wanted a funeral cover not life cover. You can not do as you please, I want to see where I said take it from my salary. And taking a policy with incorrect information and to top it off the sales call you keep referring to has not been sent
tM
thembakazinjabulo M's update18 May 2024, 13:25
Reviewer Update
I did not authorize you to deduct money from my salary. And I said I wanted a funeral cover not life cover. You can not do as you please, I want to see where I said take it from my salary. And taking a policy with incorrect information and to top it off the sales call you keep referring to has not been sent