Tyres Claim

Hello, On the 10th of January I had a pothole puncture and calling Unlimited Tyre to register my claim. 1. I was sent to Tiger & Wheel Tyres and the claim was forwarded to MSure who they were dealing with to go get the code for the claim., where I sat there from 10h40 till 14h30 with no authoration coming through not when Tiger Wheel and Tyre made numerous calls with no success. and I ultimately left. 2.The very Monday when making a follow up call I was told it takes 24hr to access the authorisation. 3. On Tuesday I again called MSURE and the feedback I got was that it takes 48hrs to be excalated, again no help after numerous calls I had made. 4. On Wednesday when I again called and dropped them emails of what was delay the told me of them escalating it but when I asked for at least timeline the consultant by the name of Selina said she would still escalate the her boss and he would call me back that very day sadly nothing happened. Last straw when I made a follow up today I was told that the reason for rejection of my claim was that the tyres were not of the same make therefore they won't never authorize. My biggest concern here is that, first I was not told from day one that tyres make must be the same cause when I bought the car they were not of the same make and surely if the make or brands were not of the same common sense would be II would not have signed the contract in first place. I am so aggrieved that it's sad how these people make us idiots. With all above-mentioned I told Unlimited that they are the ones I have a contract with and paying my debit to but whenever MSURE that I was forced to talk don't deliver they are just no where to assist.