1 reviews | Active since Nov 2019
Tyre repairs
Good day,I joined The Unlimited insurance last year and the consultant sold me an attractive products which includes tyres.He told me about the process and it was after I pay for three months I will qualify for three thousand rand and six months and it will grow up to six thousand and nine months and it will grow as long I don't claim.Today I call the call centre and they told me that I only qualify for two thousand rand and I spoke to Kevin from N insurance and he said I must contact my under writer about this which I didn't know that the insurance outsource some thier products to another insurance.
I would like The Unlimited to do their internal investigation about these benefits as I would like to change my tyres today.
I will appreciate if my query can be resolved as soon as possible
Thank you so much for raising this matter with us. We're so sorry to hear that your time with us hasn't been pleasurable and we'll ensure that we rectify where we've gone wrong. Our cover doesn't accumulate, so you need to ensure that you claim quarterly. Kindly note that we're a company that believes in honesty and transparency at all times so we'll be investigating the calls that you had with our co-worker. We'll provide you with the findings in the next 24 to 48 working hours. So long we'll be contacting you to help you lodge your tyre claim.
Thank you so much for raising this matter with us. We're so sorry to hear that your time with us hasn't been pleasurable and we'll ensure that we rectify where we've gone wrong. Our cover doesn't accumulate, so you need to ensure that you claim quarterly. Kindly note that we're a company that believes in honesty and transparency at all times so we'll be investigating the calls that you had with our co-worker. We'll provide you with the findings in the next 24 to 48 working hours. So long we'll be contacting you to help you lodge your tyre claim.
Thank you for taking our call this morning. We're so happy that you've chosen to remain a part of our unique family and we're truly sorry for the misunderstanding you had regarding your membership. As discussed over the phone, our agent didn't say your benefits accumulate, however, he informed you that you may claim quarterly. Kindly note that we've resent your policy documents as you requested. We trust that you'll have an amazing Friday. Take care.
Thank you for taking our call this morning. We're so happy that you've chosen to remain a part of our unique family and we're truly sorry for the misunderstanding you had regarding your membership. As discussed over the phone, our agent didn't say your benefits accumulate, however, he informed you that you may claim quarterly. Kindly note that we've resent your policy documents as you requested. We trust that you'll have an amazing Friday. Take care.