Turnaround times different everytime, consultants ***********

The Unlimited is very quick to sell their products but very slow to attend to your claims.

My husband passed away on the 5th August. I immediately contacted them to inform them and start the process of the claim. They informed me that the claim would be processed within 24 hours of receiving the necessary documents. On the 7th August I submitted all necessary documents to them. On the 8th August, I followed up and was told that nothing had been done on the claim yet and they would initiate the claim. I was then told it would take 72 hours.

Today, 11th August, I once again contacted them and was informed that the claim would now take 5 working days to be assessed. I spoke to Thozama, one of the consultants, who was very rude and unprofessional.

The Unlimited lies about their turnaround times. The funeral is taking place this week Thursday and I am without money to pay for the funeral. This is causing me great distress as the undertakers want their money. The Unlimited is a disgrace and I warn people not to take out policies with them.