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velescascheffers V
1 reviews | Active since Feb 2017
19 Jan 2022, 15:50
Trying to cancel for several months, debit orders still being deducted
My dad has cancelled this policy over and over again. I even sent an email on the 30th of November as well and received a reference number, yet you are still deducting premiums, for what I wouldn't know. This policy was taken out many years ago and at that time it was still the heli rescue, something along the way changed and that is no longer what the policy is for, without proper communication being sent out. We have been trying to cancel this for several months. This is *****, you are taking money from my Dad's account ********ly. Should we take extreme measures to get this matter sorted? Is that the only way it's going to work?
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Replies (3)
The Unlimited's replyOfficial
19 Jan 2022, 19:00Hi Velesca,
Thank you for bringing this to our attention. We’d like to wholeheartedly apologise for the experience your father has had with us. The policy didn’t change along the way but remained constant in our efforts to always deliver unbeatable service to our customers. We’ve been trying to contact your father and unfortunately, we’re unable to get through to him. Please pop us a message below when he’s available to speak and we’ll give him a call first thing tomorrow morning to assist him.
The Unlimited's reply19 Jan 2022, 19:00
Official
Hi Velesca,
Thank you for bringing this to our attention. We’d like to wholeheartedly apologise for the experience your father has had with us. The policy didn’t change along the way but remained constant in our efforts to always deliver unbeatable service to our customers. We’ve been trying to contact your father and unfortunately, we’re unable to get through to him. Please pop us a message below when he’s available to speak and we’ll give him a call first thing tomorrow morning to assist him.
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velescascheffers V's updateReviewer Update
19 Jan 2022, 20:00You can give him a call tomorrow morning. We need for this to be sorted as soon as possible please
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velescascheffers V's update19 Jan 2022, 20:00
Reviewer Update
You can give him a call tomorrow morning. We need for this to be sorted as soon as possible please
The Unlimited's replyOfficial
20 Jan 2022, 12:15Hi Velesca,
We trust that you’re having a great Thursday thus far. We contacted your father this morning and he was assisted accordingly. Once again, we’d like to sincerely apologise for the inconvenience we’ve caused your father. If there’s anything else you may need, please don’t hesitate to pop us a message below.
The Unlimited's reply20 Jan 2022, 12:15
Official
Hi Velesca,
We trust that you’re having a great Thursday thus far. We contacted your father this morning and he was assisted accordingly. Once again, we’d like to sincerely apologise for the inconvenience we’ve caused your father. If there’s anything else you may need, please don’t hesitate to pop us a message below.