LW
Louise W
1 reviews | Active since Jun 2020
11 Jun 2020, 11:53
TRYING
For almost a year we have been struggling to get The Unlimited to pay out R6000 on APT077885 for jaw surgery for a patient whose jaw was broken. Despite receiving an 80-page medical report for Typerberg Hospital, which complies with all legal requirements and is accepted by the road accident fund, it is not good enough for them. They keep insisting that they need a motivation from the doctor and a discharge summary. Tygerberg hospital keeps saying The Unlimited needs to request these additional documents directly, and The Unlimited keeps passing the buck to us because they dont seem to have anyone competent enough to request it from the hospital.
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Replies (2)
The Unlimited's replyOfficial
11 Jun 2020, 17:40Hi Louise,
We’re sorry to hear about your difficulty in trying to resolve the issue regarding your claim and we appreciate you taking our call today. We’re currently assessing your claim documents and we will get back to you in 24 to 48 working hours with an update regarding your claim.
We’re sorry to hear about your difficulty in trying to resolve the issue regarding your claim and we appreciate you taking our call today. We’re currently assessing your claim documents and we will get back to you in 24 to 48 working hours with an update regarding your claim.
The Unlimited's reply11 Jun 2020, 17:40
Official
Hi Louise,
We’re sorry to hear about your difficulty in trying to resolve the issue regarding your claim and we appreciate you taking our call today. We’re currently assessing your claim documents and we will get back to you in 24 to 48 working hours with an update regarding your claim.
We’re sorry to hear about your difficulty in trying to resolve the issue regarding your claim and we appreciate you taking our call today. We’re currently assessing your claim documents and we will get back to you in 24 to 48 working hours with an update regarding your claim.
The Unlimited's replyOfficial
17 Jun 2020, 13:58 Hi Louise,
Thank you for taking our call. We still need the discharge records and proof of your motor-cycle licence / motor-cylce learner’s licence. We’ll begin the assessment for your claim as soon as we’ve received the required documents.
Thank you for taking our call. We still need the discharge records and proof of your motor-cycle licence / motor-cylce learner’s licence. We’ll begin the assessment for your claim as soon as we’ve received the required documents.
The Unlimited's reply17 Jun 2020, 13:58
Official
Hi Louise,
Thank you for taking our call. We still need the discharge records and proof of your motor-cycle licence / motor-cylce learner’s licence. We’ll begin the assessment for your claim as soon as we’ve received the required documents.
Thank you for taking our call. We still need the discharge records and proof of your motor-cycle licence / motor-cylce learner’s licence. We’ll begin the assessment for your claim as soon as we’ve received the required documents.