DJ
DEBBIE J
1 reviews | Active since Mar 2014
22 Sept 2021, 19:36
Transgression of the POPI Act and Misuse of Information
Good day
I recently filed a complaint against a Consultant employed by The Unlimited for opening a ********** account on my name. I noticed that the ********** details is still being updated on my Credit score report from Clear Score and is appearing on my August and September Report.
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Replies (2)
The Unlimited's replyOfficial
22 Sept 2021, 20:12Hi Debbie,
Thank you once again for using this platform to connect with us. Kindly note that the policies which were under your name were cancelled accordingly on the 29/06/2020 and we sent you a proof of cancellation. The team member responsible for this incident was dealt with accordingly as their actions were completely unacceptable. Kindly note that we only have month to month memberships and because of this, we will not affect a credit scoring or be able to blacklist a customer. We’ll be contacting you tomorrow morning to provide you with more clarity on this matter.
The Unlimited's reply22 Sept 2021, 20:12
Official
Hi Debbie,
Thank you once again for using this platform to connect with us. Kindly note that the policies which were under your name were cancelled accordingly on the 29/06/2020 and we sent you a proof of cancellation. The team member responsible for this incident was dealt with accordingly as their actions were completely unacceptable. Kindly note that we only have month to month memberships and because of this, we will not affect a credit scoring or be able to blacklist a customer. We’ll be contacting you tomorrow morning to provide you with more clarity on this matter.
The Unlimited's replyOfficial
23 Sept 2021, 17:43Hi Debbie,
We truly appreciate you taking our call this afternoon. As our team member informed you, we’ve logged a dispute regarding this matter with the relevant credit bureaus. We expect it to be resolved in 5-7 working days. We’ll humbly ask for your patience and understanding during this time. From the bottom of our hearts, we’d like to extend our most sincere apologies for any inconvenience this matter may have caused you
The Unlimited's reply23 Sept 2021, 17:43
Official
Hi Debbie,
We truly appreciate you taking our call this afternoon. As our team member informed you, we’ve logged a dispute regarding this matter with the relevant credit bureaus. We expect it to be resolved in 5-7 working days. We’ll humbly ask for your patience and understanding during this time. From the bottom of our hearts, we’d like to extend our most sincere apologies for any inconvenience this matter may have caused you