Time to get your stuff back in order to get more happy customers

I have been a happy customer for nearly 2years. Its bad to see all the bad reviews and now I am one of the posting a bad review. On my first car i had 4 claims with no problems. I then canceled becaused i sold the car i eventually added my new car but it was firstly an struggle to get hold of you to add the car. Now the car is on and with the 1st claim it took 2 months i think before getting authorization. Now with the second claim its been more than a week and alot of phone calls and emails. This afternoon i got a call that it was rejected as it was pre existing damage which it is not i only noticed this damage i think on 16september. With 1st claim i know they sent an inspection list to the panelbeaters to indicate any damages. I would like to see this inspection list. Secondly they apparently cant see the damage. I have indicated that it is only a dent and its a little difficult to notice it but the picture i sent to my experience is the best possible way to show it. I have sent a picture with paint to indicate the damage and i hope that Melody whom i sent it to can get this sorted as i wanted this done a week ago and now i will have to let my car stand longer which frustrates me.