EW
Emerita W

1 reviews | Active since Jul 2020

30 Dec 2022, 13:09

This is the email conversation

WE'RE ALMOST THERE! Hi, We're one step away from finalising your claim! It's being reviewed by the underwriters now. They normally take 48 hours to get back to us, and we'll check on their progress. We'll let you know the final decision as soon as possible. In the meantime, please chat to us if you have any questions or concerns. Claim Status: 1 You register your claim Success! 2 Send us your completed claim form and supporting documents Success! 3 We process your claim 4 We let you know if your claim is successful/ unsuccessful Pending... Over 44 OFFICES nationwide. 25 YEARS in business. Over R327 MILLION in claims paid. 3 MILLION lives covered. ***Emergencies | Customer Care | Claims Instagram LinkedIn Twitter Facebook THE UNLIMITED Unlimit Your Life App Store Google Play Download The Unlimited APP today!

Hi

Im confused with this email! I got the agreement of loss which I sent back yesterday. So why is the claim still being finalized? Is this for the claim or payment to be finalized?

Is it 48 hours from today or from yesterday when I got the call to confirm my banking details?The consultant that called to confirm my banking details advised that by Friday I will receive payment!

Kind regards Emerita Williams Hide quoted text

On Thu, 29 Dec 2022, 14:48 The Unlimited <***> wrote: WE'RE ALMOST THERE! Hi, We're one step away from finalising your claim! It's being reviewed by the underwriters now. They normally take 48 hours to get back to us, and we'll check on their progress. We'll let you know the final decision as soon as possible. In the meantime, please chat to us if you have any questions or concerns. Claim Status: 1 You register your claim Success! 2 Send us your completed claim form and supporting documents Success! 3 We process your claim 4 We let you know if your claim is successful/ unsuccessful Pending... Over 44 OFFICES nationwide. 25 YEARS in business. Over R327 MILLION in claims paid. 3 MILLION lives covered. ***Emergencies | Customer Care | Claims Instagram LinkedIn Twitter Facebook THE UNLIMITED Unlimit Your Life App Store Google Play Download The Unlimited APP today!

0
Replies (1)
The Unlimited
The Unlimited's reply30 Dec 2022, 20:31
Official
Hi Emerita, Thank you for reaching out to us. We apologise for the confusion that has been caused. Kindly note that our claims department is closed on weekends and public holidays. A specialist from the department will give you a call Tuesday morning and assist further with your claim enquiry.