SS
Sathi S
1 reviews | Active since Feb 2020
02 Dec 2021, 07:56
This is not right
More than 3 months ago I have canceled this policy. They wanted proof from bank statement that a debit did go out, out of my inconvenience..I was not even reimbursed for this !!! All my cost telephonic calls and airtime wasted!! ***
Helpful (0)
Replies (10)0
Replies (10)
The Unlimited's replyOfficial
02 Dec 2021, 11:12Hi Sathi,
Thank you for taking time out of your busy schedule to engage with us. We’re deeply sorry to learn just how much of an inconvenience we’ve caused in your life. Our customers mean the world to us, and we’d literally move heaven and heart to ensure that they’re happy. In this instance, we’re willing to look into your refund query, however, we can’t proceed without a copy of your 3 months bank statement. We kindly ask that you meet us halfway and send it to the email address which we’ve provided privately.
Thank you for taking time out of your busy schedule to engage with us. We’re deeply sorry to learn just how much of an inconvenience we’ve caused in your life. Our customers mean the world to us, and we’d literally move heaven and heart to ensure that they’re happy. In this instance, we’re willing to look into your refund query, however, we can’t proceed without a copy of your 3 months bank statement. We kindly ask that you meet us halfway and send it to the email address which we’ve provided privately.
The Unlimited's reply02 Dec 2021, 11:12
Official
Hi Sathi,
Thank you for taking time out of your busy schedule to engage with us. We’re deeply sorry to learn just how much of an inconvenience we’ve caused in your life. Our customers mean the world to us, and we’d literally move heaven and heart to ensure that they’re happy. In this instance, we’re willing to look into your refund query, however, we can’t proceed without a copy of your 3 months bank statement. We kindly ask that you meet us halfway and send it to the email address which we’ve provided privately.
Thank you for taking time out of your busy schedule to engage with us. We’re deeply sorry to learn just how much of an inconvenience we’ve caused in your life. Our customers mean the world to us, and we’d literally move heaven and heart to ensure that they’re happy. In this instance, we’re willing to look into your refund query, however, we can’t proceed without a copy of your 3 months bank statement. We kindly ask that you meet us halfway and send it to the email address which we’ve provided privately.
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Sathi S's updateReviewer Update
02 Dec 2021, 11:33FOR 3 MONTHS YOULL DID THE!SAME THING !! MY PETROL ! MY AIRTIME! BANK CHARGES AND FEES ....HOW IS IT HAPPENED FOR 3 MONTHS ..NEXT MONTH YOU WILL TELL ME TO DO THE SAME ! WHAT KIND OF COMPANY ARE YOU RUNNING HERE ? THE OMBUDSMAN SHOULD KNOW ABOUT YOUR IILL PRACTICE S
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Sathi S's update02 Dec 2021, 11:33
Reviewer Update
FOR 3 MONTHS YOULL DID THE!SAME THING !! MY PETROL ! MY AIRTIME! BANK CHARGES AND FEES ....HOW IS IT HAPPENED FOR 3 MONTHS ..NEXT MONTH YOU WILL TELL ME TO DO THE SAME ! WHAT KIND OF COMPANY ARE YOU RUNNING HERE ? THE OMBUDSMAN SHOULD KNOW ABOUT YOUR IILL PRACTICE S
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Sathi S's updateReviewer Update
02 Dec 2021, 11:52YOULL HAVE CHARGED ME YET AGAIN ...IT IS YOURE DEPARTMENT THAT CHARGED ME AGAIN AND AGAIN I MUST PROVIDE STATEMENTS AT MY COST TO CORRECT YOUR COMPANY'S MISTAKES- ONCE IS FINE ..GOING ON AND ON ? THIS IS EXPLOTATION TO THE PUBLIC..HOW MANY OTHER PEOPLE ARE YOULL DOING THIS TO ? YOU'LL NEED TO BE INVESTIGATED FOR DAMAGES AND LYING BY SAYING IT HAS BEEN RESOLVED AND WONT HAPPEN AGAIN!
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Sathi S's update02 Dec 2021, 11:52
Reviewer Update
YOULL HAVE CHARGED ME YET AGAIN ...IT IS YOURE DEPARTMENT THAT CHARGED ME AGAIN AND AGAIN I MUST PROVIDE STATEMENTS AT MY COST TO CORRECT YOUR COMPANY'S MISTAKES- ONCE IS FINE ..GOING ON AND ON ? THIS IS EXPLOTATION TO THE PUBLIC..HOW MANY OTHER PEOPLE ARE YOULL DOING THIS TO ? YOU'LL NEED TO BE INVESTIGATED FOR DAMAGES AND LYING BY SAYING IT HAS BEEN RESOLVED AND WONT HAPPEN AGAIN!
The Unlimited's replyOfficial
02 Dec 2021, 12:40Hi Sathi,
It pains us to read your replies. We recognise that your emotions are running as we’ve caused you a great deal of inconvenience. Rest assured that we’ve flagged this issue with our back end so that the mandate is cancelled, and no further debits take place. If you wish to lodge a formal complaint regarding this matter, you may follow the steps which we’ve sent you via SMS earlier today.
It pains us to read your replies. We recognise that your emotions are running as we’ve caused you a great deal of inconvenience. Rest assured that we’ve flagged this issue with our back end so that the mandate is cancelled, and no further debits take place. If you wish to lodge a formal complaint regarding this matter, you may follow the steps which we’ve sent you via SMS earlier today.
The Unlimited's reply02 Dec 2021, 12:40
Official
Hi Sathi,
It pains us to read your replies. We recognise that your emotions are running as we’ve caused you a great deal of inconvenience. Rest assured that we’ve flagged this issue with our back end so that the mandate is cancelled, and no further debits take place. If you wish to lodge a formal complaint regarding this matter, you may follow the steps which we’ve sent you via SMS earlier today.
It pains us to read your replies. We recognise that your emotions are running as we’ve caused you a great deal of inconvenience. Rest assured that we’ve flagged this issue with our back end so that the mandate is cancelled, and no further debits take place. If you wish to lodge a formal complaint regarding this matter, you may follow the steps which we’ve sent you via SMS earlier today.
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Sathi S's updateReviewer Update
02 Dec 2021, 13:26SINCE YOU HAVE MENTIONED YOU FOUND THE GLITCH ON YOUR SIDE WHEN ARE YOU RETURNING MY MONEY AND YOULL NEED TO COMPENSATE ME FOR ALL THE INCONVENIENCE CAUSED !! YOULL DID MENTION THAT THE MATTER WOULD BE RESOLVED EACH TIME ! IF NOT THIS MEANS YOULL DONT VALUE YOUR CLIENTS NOR GOOD BUSINESS PRACTICE !COZ YOKLL DEMANDED AND I COMP**** EACH TIME !
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Sathi S's update02 Dec 2021, 13:26
Reviewer Update
SINCE YOU HAVE MENTIONED YOU FOUND THE GLITCH ON YOUR SIDE WHEN ARE YOU RETURNING MY MONEY AND YOULL NEED TO COMPENSATE ME FOR ALL THE INCONVENIENCE CAUSED !! YOULL DID MENTION THAT THE MATTER WOULD BE RESOLVED EACH TIME ! IF NOT THIS MEANS YOULL DONT VALUE YOUR CLIENTS NOR GOOD BUSINESS PRACTICE !COZ YOKLL DEMANDED AND I COMP**** EACH TIME !
The Unlimited's replyOfficial
02 Dec 2021, 14:02Hi Sathi,
We can hand on our hearts say that we value and cherish our customers. When you’re ready for us to assist you with your refund query, you may forward us your bank statement.
We can hand on our hearts say that we value and cherish our customers. When you’re ready for us to assist you with your refund query, you may forward us your bank statement.
The Unlimited's reply02 Dec 2021, 14:02
Official
Hi Sathi,
We can hand on our hearts say that we value and cherish our customers. When you’re ready for us to assist you with your refund query, you may forward us your bank statement.
We can hand on our hearts say that we value and cherish our customers. When you’re ready for us to assist you with your refund query, you may forward us your bank statement.
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Sathi S's updateReviewer Update
02 Dec 2021, 14:21I NEED THE NAMES OF THE PERSON WHO IS REPLYING DO I CAN ESCALATE THE MATTER ..YOU HAVEE TAKEN OUT THE DEBIT ORDER WITHOUT MY AUTHORIZATION..YOU GOT THE DETAILS AND STATED IT WAS THE MANDATE WHICH WAS A PROBLEM..SO YOU THINK I HAVE TIME AVAILABLE TO REPLY ...IF I HAD OWED YOU ...I WOULD KNOW WHICH DEBITS WENT OUT ?
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Sathi S's update02 Dec 2021, 14:21
Reviewer Update
I NEED THE NAMES OF THE PERSON WHO IS REPLYING DO I CAN ESCALATE THE MATTER ..YOU HAVEE TAKEN OUT THE DEBIT ORDER WITHOUT MY AUTHORIZATION..YOU GOT THE DETAILS AND STATED IT WAS THE MANDATE WHICH WAS A PROBLEM..SO YOU THINK I HAVE TIME AVAILABLE TO REPLY ...IF I HAD OWED YOU ...I WOULD KNOW WHICH DEBITS WENT OUT ?
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Sathi S's updateReviewer Update
02 Dec 2021, 14:29THE LAST PERSON I SPOKE TO WAS SIMISO ..WHO ASSURED ME THAT THERE WILL NOT BE A RECURRENCE!! .ASK YOUR BILLING DEPARTMENT TO CHECK WHY YOULL DEBITED ME ..MUST I COME SHOW HOW TO RUN YOUR BUSINESS?
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Sathi S's update02 Dec 2021, 14:29
Reviewer Update
THE LAST PERSON I SPOKE TO WAS SIMISO ..WHO ASSURED ME THAT THERE WILL NOT BE A RECURRENCE!! .ASK YOUR BILLING DEPARTMENT TO CHECK WHY YOULL DEBITED ME ..MUST I COME SHOW HOW TO RUN YOUR BUSINESS?
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Sathi S's updateReviewer Update
02 Dec 2021, 14:47Nedbank: Debit order of R265,00 paid from a/c **3394. ***.... 02 Dec 21 at 02:11. Avail R3253,59. Queries - Use the Money app
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Sathi S's update02 Dec 2021, 14:47
Reviewer Update
Nedbank: Debit order of R265,00 paid from a/c **3394. ***.... 02 Dec 21 at 02:11. Avail R3253,59. Queries - Use the Money app
The Unlimited's replyOfficial
02 Dec 2021, 19:32Hi Sathi,
After a thorough investigation by our back end, we found that you were successfully debited in November as well as earlier today. Due to this, we’ll be refunding you a total of R500,00 early tomorrow morning. The payment will take 24-48 hours to appear in your bank account. As we draw this matter to a close, we must reflect on our actions and introspect. We owe you our deepest apologies as we can only imagine the disruption and frustration that we may have caused in your life. If you have any further queries regarding this matter, please don’t hesitate to pop us a reply below or give us a call on ***.
After a thorough investigation by our back end, we found that you were successfully debited in November as well as earlier today. Due to this, we’ll be refunding you a total of R500,00 early tomorrow morning. The payment will take 24-48 hours to appear in your bank account. As we draw this matter to a close, we must reflect on our actions and introspect. We owe you our deepest apologies as we can only imagine the disruption and frustration that we may have caused in your life. If you have any further queries regarding this matter, please don’t hesitate to pop us a reply below or give us a call on ***.
The Unlimited's reply02 Dec 2021, 19:32
Official
Hi Sathi,
After a thorough investigation by our back end, we found that you were successfully debited in November as well as earlier today. Due to this, we’ll be refunding you a total of R500,00 early tomorrow morning. The payment will take 24-48 hours to appear in your bank account. As we draw this matter to a close, we must reflect on our actions and introspect. We owe you our deepest apologies as we can only imagine the disruption and frustration that we may have caused in your life. If you have any further queries regarding this matter, please don’t hesitate to pop us a reply below or give us a call on ***.
After a thorough investigation by our back end, we found that you were successfully debited in November as well as earlier today. Due to this, we’ll be refunding you a total of R500,00 early tomorrow morning. The payment will take 24-48 hours to appear in your bank account. As we draw this matter to a close, we must reflect on our actions and introspect. We owe you our deepest apologies as we can only imagine the disruption and frustration that we may have caused in your life. If you have any further queries regarding this matter, please don’t hesitate to pop us a reply below or give us a call on ***.