PT
Phuti T

1 reviews | Active since Sept 2017

27 Sept 2021, 11:37

they never give feedback nothing. bunch of ****s

its almost a month since my lady claimed. no feedback nothing and yet we are paying. unlimited is the most useless. like useless.

people should not join this thing

0
Replies (11)
The Unlimited
The Unlimited's reply27 Sept 2021, 18:25
Official
 
Hi Ungovernable,
 
Thank you for reaching out to us on your partner's behalf. We’re so sorry that her time with us has been undesirable and we’ll ensure that we rectify where we’ve gone wrong. We got a hold of her earlier, however, she was still in a meeting. We then tried to contact her again at 3:30PM as well as at 4PM and her phone was not answered. Please ask her which time will be convenient for us to contact her again tomorrow. 
PT
Phuti T's update28 Sept 2021, 09:03
Reviewer Update
Please call again we have been waiting. another thing why do you always claim to have called when we never got your missed calls? please take it serious this cLaim has to be approved today or tomorrow, not next month
The Unlimited
The Unlimited's reply28 Sept 2021, 10:21
Official
Hi Ungovernable, 

Thank you for getting back to us. Please note that we'd never lie and say we tried to contact a customer, whereas, we haven't done so. We'll be giving your partner a call again today to assist her.
PT
Phuti T's update28 Sept 2021, 10:48
Reviewer Update
I have been waiting for my approval since last week tuesday. you guys are not serious honestly
The Unlimited
The Unlimited's reply28 Sept 2021, 12:49
Official
Hi Ungovernable, 

We're still failing to get a hold of your partner. We've spoken to our assessors and they've informed us that she hasn't logged a claim through our App. We'd really like to help her, so when she's available, please may you send us a message below. 
PT
Phuti T's update28 Sept 2021, 12:58
Reviewer Update
guys can you call me on ***. you guys have stories
PT
Phuti T's update28 Sept 2021, 15:29
Reviewer Update
like how long does one need to write nonsense here before the claim can be finalised? imagine going thru such drama for the 4K claim to be approved, nonsense
The Unlimited
The Unlimited's reply28 Sept 2021, 17:16
Official
Hi  Ungovernable, 

We attempted to contact the 076 number that you provided at 2:32PM and it took us straight to voicemail, so we left a voice message. Please note that we're trying our utmost best to reach out to you but we just can't seem to get a hold of you. Please let us know which time will be suitable for us to contact you tomorrow and please also provide a number that you're certain will be answered at that time. 
The Unlimited
The Unlimited's reply28 Sept 2021, 17:17
Official
 
Hi  Ungovernable, 

We attempted to contact the 076 number that you provided at 2:32PM and it took us straight to voicemail, so we left a voice message. Please note that we're trying our utmost best to reach out to you but we just can't seem to get a hold of you. Please let us know which time will be suitable for us to contact you tomorrow and please also provide a number that you're certain will be answered at that time. 

 
PT
Phuti T's update29 Sept 2021, 13:35
Reviewer Update
can my lady's claim be finalised? we have been waiting since the beginning of the month. next thing we will be told stories
The Unlimited
The Unlimited's reply29 Sept 2021, 16:05
Official
 Hi  Ungovernable, 
 
Thank you for getting back to us. Kindly note that our auto claims team contacted your partner today and assisted her with the claim.  She logged her claim today and we’ve sent it through for assessment. We’ll provide her with feedback in the next 24 to 48 working hours.