PT
Phuti T
1 reviews | Active since Sept 2017
07 Dec 2021, 12:53
They hardly give feedback on claims
We know that with unlimited, you need to write here first before they can give you feedback. there is also a tendency from Lebo Msure of not replying to emails. anyway let me not talk too much
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
07 Dec 2021, 14:35Hi Ungovernable P,
We're actually embarrassed to hear one of our family members say they're only assisted on this platform as this shouldn't be the case. We're so sorry to hear that your emails haven't been attended to efficiently. We've logged this matter with our auto claims team and we'll ensure that we provide you with feedback before close of business today.
We're actually embarrassed to hear one of our family members say they're only assisted on this platform as this shouldn't be the case. We're so sorry to hear that your emails haven't been attended to efficiently. We've logged this matter with our auto claims team and we'll ensure that we provide you with feedback before close of business today.
The Unlimited's reply07 Dec 2021, 14:35
Official
Hi Ungovernable P,
We're actually embarrassed to hear one of our family members say they're only assisted on this platform as this shouldn't be the case. We're so sorry to hear that your emails haven't been attended to efficiently. We've logged this matter with our auto claims team and we'll ensure that we provide you with feedback before close of business today.
We're actually embarrassed to hear one of our family members say they're only assisted on this platform as this shouldn't be the case. We're so sorry to hear that your emails haven't been attended to efficiently. We've logged this matter with our auto claims team and we'll ensure that we provide you with feedback before close of business today.
PT
Phuti T's updateReviewer Update
07 Dec 2021, 17:12You have never called me. I have been having my phone with me, no missed call nothing. you guys like excuses
PT
Phuti T's update07 Dec 2021, 17:12
Reviewer Update
You have never called me. I have been having my phone with me, no missed call nothing. you guys like excuses
The Unlimited's replyOfficial
07 Dec 2021, 19:59Hi Ungovernable,
Thank you for getting back to us. We'd never lie and say that we've attempted to call a customer whereas we haven't attempted to do so. Please note that our office hours are 08:00AM-5:00PM on weekdays as well as 08:00AM-1:00PM on Saturdays and public holidays. A member from our claims department will reach out to you again tomorrow morning.
Thank you for getting back to us. We'd never lie and say that we've attempted to call a customer whereas we haven't attempted to do so. Please note that our office hours are 08:00AM-5:00PM on weekdays as well as 08:00AM-1:00PM on Saturdays and public holidays. A member from our claims department will reach out to you again tomorrow morning.
The Unlimited's reply07 Dec 2021, 19:59
Official
Hi Ungovernable,
Thank you for getting back to us. We'd never lie and say that we've attempted to call a customer whereas we haven't attempted to do so. Please note that our office hours are 08:00AM-5:00PM on weekdays as well as 08:00AM-1:00PM on Saturdays and public holidays. A member from our claims department will reach out to you again tomorrow morning.
Thank you for getting back to us. We'd never lie and say that we've attempted to call a customer whereas we haven't attempted to do so. Please note that our office hours are 08:00AM-5:00PM on weekdays as well as 08:00AM-1:00PM on Saturdays and public holidays. A member from our claims department will reach out to you again tomorrow morning.
PT
Phuti T's updateReviewer Update
08 Dec 2021, 08:05What number are you calling ? my number is *** stop with your silly nonsense. you guys always make excuses when it comes to claims. you delay everything. useless!!
PT
Phuti T's update08 Dec 2021, 08:05
Reviewer Update
What number are you calling ? my number is *** stop with your silly nonsense. you guys always make excuses when it comes to claims. you delay everything. useless!!
The Unlimited's replyOfficial
08 Dec 2021, 10:20Hi Ungovernable,
Thank you for sending us your contact details. We're truly hurt by the way you're addressing us as we did try to get in touch with you yesterday as well as this morning, and unfortunately, we're still failing to get a hold of you. It's as if you've blocked our number from contacting you as the call rings once then disconnects. Please let us know which time will be convenient for us to give you a call today.
Thank you for sending us your contact details. We're truly hurt by the way you're addressing us as we did try to get in touch with you yesterday as well as this morning, and unfortunately, we're still failing to get a hold of you. It's as if you've blocked our number from contacting you as the call rings once then disconnects. Please let us know which time will be convenient for us to give you a call today.
The Unlimited's reply08 Dec 2021, 10:20
Official
Hi Ungovernable,
Thank you for sending us your contact details. We're truly hurt by the way you're addressing us as we did try to get in touch with you yesterday as well as this morning, and unfortunately, we're still failing to get a hold of you. It's as if you've blocked our number from contacting you as the call rings once then disconnects. Please let us know which time will be convenient for us to give you a call today.
Thank you for sending us your contact details. We're truly hurt by the way you're addressing us as we did try to get in touch with you yesterday as well as this morning, and unfortunately, we're still failing to get a hold of you. It's as if you've blocked our number from contacting you as the call rings once then disconnects. Please let us know which time will be convenient for us to give you a call today.