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Siyanda T
1 reviews | Active since Sept 2021
09 Sept 2021, 16:55
They don't care about their clients
It's been 3 week since my father has passed, my sister is still waiting for the money... They started by sending her back and forth for claim documents. She submitted everything, now it's been 7 days since they confirmed they have received everything... Still no money in the bank 💔
They called today after I wrote on Facebook, they talked about another 24hrs to 48hrs for investigations... Where is their head office, I think it's time we took the corps to their door step!
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Replies (3)
The Unlimited's replyOfficial
09 Sept 2021, 19:47Hi Siyanda,
Thank you for using this platform to reach out to us. We’d like to express our deepest sympathies for your father’s passing. Losing a father can be extremely difficult because you’re losing a source of strength, stability and consistency in your life. We’re incredibly sorry for your loss and we’re keeping your family in our thoughts and prayers. Kindly note that we spoke to your sister earlier today and we profusely apologised for the claiming experience that she’s had with us. We also assured her that we’ll revert back to her in 24-48 working hours to provide her with feedback regarding the outcome for her claim. It may not be easy for you to trust us at this point, however, we can assure you that we’re working as fast as we can to ensure that your sister’s claim is finalised in a timely manner.
The Unlimited's reply09 Sept 2021, 19:47
Official
Hi Siyanda,
Thank you for using this platform to reach out to us. We’d like to express our deepest sympathies for your father’s passing. Losing a father can be extremely difficult because you’re losing a source of strength, stability and consistency in your life. We’re incredibly sorry for your loss and we’re keeping your family in our thoughts and prayers. Kindly note that we spoke to your sister earlier today and we profusely apologised for the claiming experience that she’s had with us. We also assured her that we’ll revert back to her in 24-48 working hours to provide her with feedback regarding the outcome for her claim. It may not be easy for you to trust us at this point, however, we can assure you that we’re working as fast as we can to ensure that your sister’s claim is finalised in a timely manner.
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Siyanda T's updateReviewer Update
14 Sept 2021, 10:49My sister still has not received a call from you... Your 48hrs ended on Monday. Is this how this company treats their clients...
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Siyanda T's update14 Sept 2021, 10:49
Reviewer Update
My sister still has not received a call from you... Your 48hrs ended on Monday. Is this how this company treats their clients...
The Unlimited's replyOfficial
14 Sept 2021, 14:42Hi Siyanda,
Thank you for writing to us once more on your sister’s behalf. Kindly note that our team has just had a chat with her and she’s been notified about the outcome for her claim. We hope that you can both accept our deepest apologies for the claiming experience that she had with us. We’ll continue to keep your family in our thoughts and prayers during this difficult time. Take care and stay safe!
The Unlimited's reply14 Sept 2021, 14:42
Official
Hi Siyanda,
Thank you for writing to us once more on your sister’s behalf. Kindly note that our team has just had a chat with her and she’s been notified about the outcome for her claim. We hope that you can both accept our deepest apologies for the claiming experience that she had with us. We’ll continue to keep your family in our thoughts and prayers during this difficult time. Take care and stay safe!